Branch Operations Manager
21 hours ago
Company Description
AU SMALL FINANCE BANK, founded by Mr. Sanjay Agarwal and his skilled team, began as AU Financiers with the vision to become one of the fastest-growing NBFCs. Over two decades, the journey evolved into a Small Finance Bank, focused on delivering solutions tailored to customers' needs. The bank prioritizes community interests while pursuing excellence and innovation. With a commitment to enriching lives, AU SMALL FINANCE BANK continues to grow as a trusted financial partner.
Role Description
This is a full-time on-site role based in Lucknow for a Branch Operations Manager. The role entails overseeing daily branch operations, ensuring the delivery of excellent customer service, and adhering to compliance and regulatory standards. The Branch Operations Manager will lead and mentor branch staff, monitor operational processes for efficiency, and contribute to achieving business goals and operational targets. Additional responsibilities include addressing customer queries, managing risk, and implementing performance improvement measures.
Qualifications
- Strong leadership and team management skills to guide and support staff
- Proficiency in operational processes, compliance, and risk management
- Excellent problem-solving and decision-making abilities
- Customer service and relationship management skills
- Effective communication and interpersonal skills
- Detail-oriented approach with strong organizational abilities
- Bachelor's degree in Business Administration, Finance, or a related field
- Prior experience in banking or financial services, specifically in branch operations
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