Senior Priority Relationship Manager-Phoenix

Job ID: 38692Location: Hyderabad, INArea of interest: Retail BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 8 Sept 2025Job SummaryBuild and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.Provide professional customer service to achieve a high percentage of customer satisfaction and retention.Manage the portfolio to de-risk against attrition and achieve stability of book.Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.Serve as the one-point contact to the High Net Worth customers of the BankSalesGenerate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segmentAchieve the Targets set in terms of product mixInduction of all new customers brought in by the Branches & Direct Sales team.Achieve "best in class" productivity in order to maximize the efficacy of the sales process.Achieve the budgeted cross sell targets.Aggressive Sales call plans to acquire large prospective customers through referrals.Ensure coverage of customer base in accordance with the approved contact plans.Coordinate customer events for the cluster along with the product teamSALES MISUpdate & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)Maintain and update customer information on WMSSERVICEKey ResponsibilitiesNPS & Customer managementEnsure that NPS is at least in second quartile as compared to peersUse the online CMP system diligently and achieve > 75% of their require customer contact each monthRISK MANAGEMENT & COMPLIANCEEnsure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the sameRead, understand and comply with all provisions of the Group Code of Conduct.Regulatory & Business ConductDisplay exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Serve as a Director of the BoardExercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)Other ResponsibilitiesEmbed Here for good and Group's brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).Skills and ExperienceGood Interpersonal SkillsCustomer and Service OrientationBanking knowledgeManagement Information SkillsCompetitive awareness & benchmarkingExcellent communication, interpersonal & relationship building skillsAble to pick up new concepts quicklyAble and excited about going out to meet new customersCoordinate customer events for the cluster along with the product teamAggressive Sales call plans to acquire large prospective customers through referrals.QualificationsGraduate/ Post Graduate, consistent academic careerExtensive sales experience (2 to 5 years)Sales focused and highly target orientedAble to pick up new concepts quicklyAble and excited about going out to meet new customersCompetitive awareness & benchmarkingExcellent communication, interpersonal & relationship building skillsBanking knowledgeManagement Information SkillsGood Interpersonal SkillsCustomer and Service OrientationAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.