QSC Business Support Specialist

• Job ID: 311659
• Date posted: 09/10/2025
  Who you are

You are passionate about quality, digitalisation, and improving the way we work. You enjoy transforming data into insights and using technology to enhance business processes. You are curious, structured, and motivated to simplify complex workflows.

You have strong analytical skills and can confidently work with modern digital tools and data systems. Collaboration comes naturally to you—you believe that the best results come from sharing knowledge, building trust, and co-creating with others.

You are inspired by the IKEA vision – to create a better everyday life for the many people – and you want to contribute to strengthening IKEA's reputation by improving product and supply quality.

To be successful in this role, you have:

- - Relevant education and at least 2+ years of experience in data analysis, management, and performance tracking.
- Experience in business intelligence tools such as QlikView, Cognos, Power BI, or similar.
- Hands-on experience with Office 365, Power Platform, SQL, Python, or Google Analytics.
- Good understanding of supply chain processes and how they connect within a non-compliant workflow.
- Strong communication skills with the ability to explain technical topics in a simple and engaging way.
- A collaborative mindset and motivation to learn, develop, and drive digital transformation

Your responsibilities

As a QSC Business Support Specialist, you will play a key role in improving product and supply quality by managing and optimising non-compliant workflows. You will act as a bridge between business and IT, enabling smooth digital processes and supporting stakeholders through data-driven insights.

Your main responsibilities include:

- - Leading action plans for non-compliant workflows and setting priorities aligned with business strategy.
- Acting as the main interface between QSC business and IT to continuously optimise systems and processes.
- Leading the creation of system change requests and supporting new digital solutions for QSC operations.
- Ensuring transparency and effective communication within the QSC team and with stakeholders.
- Leading as a country superuser for key applications and guiding teams to adopt modern technologies.
- Providing performance statistics and insights to improve product and supply quality.
- Contributing to the QSC management team by developing better ways of working, sharing learnings, and driving continuous improvement.

Together as a team

We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA

We are an equal opportunity employer:

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need