Operations Supervisor

Company Description

BTC Dana is a leading next-generation financial brokerage firm based in Dubai, dedicated to revolutionizing the investment landscape. We offer a diverse range of over 500 CFD trading instruments, including FX, Cryptocurrencies, Commodities, and Stocks. Our user-friendly FinTech-designed platform and dedicated customer support make trading easy and enjoyable for everyone, ensuring transparency and fund safety.

Headquarters:
Dubai, UAE

Service Centre:
Dubai, UAE

We serve customers from 20 different countries and regions, offering robust support, Work culture, and Team Diversity. Our team, spread across various countries, offers a rich, multicultural work experience. We foster an environment that provides significant growth exposure within the company, empowering employees to achieve their full potential.

Position Summary:

We are seeking candidates well-versed in Indian financial regulations and investment behaviors, comfortable navigating cultural differences, to assist the company in building a local operations team. This role will act as a bridge between the headquarters and the Indian team, driving strategy implementation, brand building, and compliance to ensure sustainable business growth.

Key Responsibilities:

1. Market and Strategy Implementation:

2. Analyze market trends and policies for Contracts for Difference (CFDs) in India, and propose localized growth strategies.

3. Research competitor activities in the Indian market and develop practical recommendations.
4. Integrate headquarters' strategies to create operational plans tailored to Indian user habits (e.g., account opening processes, deposit incentives, trading education).

5. Regularly produce market analysis reports to support strategic decision-making at headquarters.

6. User Growth and Conversion

7. Optimize conversion rates for Know Your Customer (KYC), deposits, and first-time trades.

8. Plan and execute localized marketing campaigns targeting Indian traders (e.g., deposit bonuses, trading competitions, referral programs).

9. Customer Retention and Education

10. Promote trader education content (e.g., webinars, video courses, community events).

11. Collaborate with headquarters to analyze client behavior and churn data, developing strategies for retention and reinvestment.

12. Manage local client communities (e.g., Telegram, WhatsApp, YouTube) to enhance client engagement.

13. Compliance and Risk Control

14. Assist the company in strengthening its compliance framework within India.

15. Team Management

16. Support headquarters in developing the local team.

17. Train and enhance the capabilities of the local team.

Candidate Profile:

• Strong analytical and problem-solving skills with a proactive mindset.
• Fluency in
  both English and Hindi
  (spoken and written) is essential.
• Proficient in
  Microsoft Office
  (Excel, PowerPoint, Word).
• Comfortable working with data; capable of extracting meaningful insights from complex datasets.
• Innovative thinker with a creative approach to challenges.
• Team-oriented with excellent interpersonal and communication skills.
• Highly adaptable and eager to learn in a fast-paced environment.

What We Offer:

• Competitive salary with performance-based commission.
• A dynamic, fast-paced work environment with exposure to international markets.
• Professional growth opportunities, including the chance to work in different countries and collaborate with a multicultural team.
• Comprehensive benefits package.