ERP Support Executive

6 days ago

Ludhiana, Punjab, India TechMutant Software Solutions LLP Full time

Title: Customer Success Executive (ERP Support Executive)

Location: Ludhiana

Department: Customer Success / Support

About EDU – Powered by Techmutant Software Solutions LLP

EDU is a leading provider of AI-powered ERP solutions, transforming how educational institutions operate and grow. Our intelligent platform streamlines administrative processes, personalises learning journeys and optimises campus management. Backed by data-driven insights, EDU's solutions make education more efficient, impactful, and accessible. Join us in shaping the future of education through smart, scalable technology.

Role Overview

As a Customer Success Executive, you will be the face of our company for our clients post implementation. Your primary responsibility is to ensure customer satisfaction, product adoption, and long-term retention. You'll work closely with internal teams and client stakeholders to resolve issues, provide training, and drive the overall success of our ERP software.

Key Responsibilities

  • Serve as the main point of contact for assigned clients after onboarding.
  • Provide product training and support to school staff and administrators.
  • Troubleshoot basic product issues and coordinate with technical teams for escalations.
  • Monitor client usage and ensure optimal adoption of the ERP modules.
  • Proactively follow up on client concerns and feature requests.
  • Assist in configuring modules like School Setup, Fee Management, Attendance, etc.
  • Maintain detailed documentation of client interactions and updates.
  • Build strong client relationships to promote renewals and referrals.

Skills & Qualifications

  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills and a customer-first attitude.
  • Ability to explain technical concepts to non-technical users.
  • Logical problem-solving and time-management abilities.
  • Proficiency in Microsoft Excel (data entry, basic formulas, formatting, etc.).
  • Fast learner with the ability to quickly grasp new tools, processes, and ERP features.
  • Bachelor's degree in any field; tech or education background preferred.

Additional Requirements

  • Ability to travel to client locations for face-to-face interaction, if required (post-training phase).

What We Offer

  • Hands-on learning and growth opportunities in a fast-growing EdTech environment.
  • Collaborative and supportive work culture.
  • Exposure to real client operations and problem-solving.

Compensation & Employment Terms

  • CTC: Fixed + Travel Allowances
  • Probation Period: 6 months
  • Bond Period: 2 years of service commitment, to begin after completion of the probation period
  • Increments: Annual performance-based increment applicable after completing 1 full year with the company (6 months of Probation + 6 months into the bond)

To contact us, please use the following details:

Email:

Phone:

Job Types: Full-time, Permanent

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement

Ability to commute/relocate:

  • Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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