Technical Support Engineer
2 days ago
Primary Responsibilities: Hands-on ownership of day-to-day ops—ticket triage/resolution, AD/GPO implementation, M365 user setups, firewall rule updates under change control, backups, audit execution, and first-line work on the Sapphire Portals with devs.
Core technical skills:
- Networking & Security: Fortinet basics (policies, VPN, logs), VLAN/DHCP/DNS
- Windows Server & AD: OU/user management, GPO creation (USB/web policies), event log review
- Microsoft 365 admin: user/mailbox/Teams provisioning, Outlook troubleshooting, basic Exchange Online hygiene
- Ticketing & documentation: BoldDesk workflows, SLA awareness, clear ticket notes, monthly reports
- Backups & updates: follow schedules, verify restore points, patch status reporting
- Cloud & hosting: cPanel basics, SSL renewals, DNS record changes, simple AWS tasks (S3 IAM policies)
- Portals: coordinate change requests with devs, UAT sign-off, user query handling
- Facilities: VoIP extension setup, CCTV/attendance/telephone exchange basics
Soft skills:
- Customer-centric troubleshooting, time management, escalation sense
- Clear verbal communication with non-technical staff/clients
- Discipline with SOPs, checklists, and evidence capture (screens, logs)
Education & Experience:
- Degree: B.Tech/B.E. (CSE/IT/ECE) or BCA (MCA is a plus)
- Experience: 3–6 years in IT support/sysadmin/network support
- Nice-to-have certs: Fortinet NSE 3/4 (associate level), Microsoft Fundamentals (MS-900/AZ-900), ITIL Foundation
- Salary: PA
Job Types: Full-time, Permanent
Pay: ₹600, ₹700,000.00 per year
Benefits:
- Health insurance
- Life insurance
Work Location: In person
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