Client Support Specialist

4 days ago

Shivaji Nagar, Maharashtra, India Speech Markers Private Limited Full time ₹ 1,44,000 - ₹ 2,16,000 per year

We are looking for a Client Support Executive with a minimum of 1 year of experience in software support, customer service, client coordination, or front desk operations. The candidate will be responsible for assisting clients in resolving application-related queries, understanding their requirements, and coordinating with the internal technical team to ensure smooth service delivery.

Key Responsibilities:

  • Provide first-level support to clients for software applications.
  • Understand client issues and coordinate with the internal team for resolution.
  • Maintain proper records of client communications, issues, and resolutions.
  • Follow up with clients to ensure satisfaction and closure.
  • Assist in preparing reports, user documentation, and basic data entry using MS Word and Excel.
  • Provide polite, professional, and timely responses to all client queries (via phone, email, or chat).

Required Skills and Qualifications:

  • Minimum 1 year of experience in software support, customer service, client coordination, or front desk roles.
  • Strong communication skills in English, Hindi, and Marathi (verbal and written).
  • Good computer knowledge, especially MS Word, Excel, and Email communication.
  • Ability to understand client needs and provide clear, solution-oriented responses.
  • Graduate in any stream (IT background preferred but not mandatory).

Job Types: Full-time, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Shivaji Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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