Shared Services Program Manager

Job Title: Shared Service Program Manager
Location: Kochi, India (Hybrid)
Permanent - Full Time

About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Build Your Career with Cyncly in Kochi

Kochi is Cyncly's newest hub, opening doors to exciting career opportunities across diverse functions. Here, you'll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you'll have everything you need to thrive.

Availability between 12:30 PM to 9:30 PM IST is required to support collaboration with our global teams.

About the Role
The Shared Service Program Manager is responsible for overseeing multiple related initiatives that sit within the Engineering function including cross-functional initiatives such as those that streamline internal operations and support organizational effectiveness.  The position requires coordinating internal teams across departments, managing change management, and ensuring alignment with organizational priorities while maintaining oversight of budgets, timelines, and resource allocation.

Key Position Responsibilities Include:
Program Planning & Strategy

• Define internal program vision and objectives aligned with organizational efficiency and employee experience goals. 
• Develop comprehensive program roadmaps for internal initiatives (internal systems, operational improvements, digital transformation, etc.). 
• Identify and manage interdependencies between internal projects and business operations. 
• Establish program governance structures and change management frameworks for internal shared service initiatives. 
• Collaborate with Engineering department leaders to prioritize internal improvement initiatives.

Program Execution & Delivery

• Oversee execution of multiple concurrent projects ensuring coordination and integration. 
• Monitor program progress against milestones, budgets, and quality standards. Identify, assess, and mitigate program-level risks and issues.
• Facilitate decision-making and remove blockers to maintain program momentum. 
• Ensure effective resource allocation across initiatives.

Stakeholder Management

• Build and maintain relationships with internal Engineering heads and business unit leaders. 
• Communicate program status and impacts to internal stakeholders across all organizational levels.
• Manage change adoption and address resistance from internal teams. 
• Facilitate cross-departmental collaboration and alignment. 
• Conduct regular stakeholder meetings to ensure transparency.

Required Experience and Qualifications:

• 5+ years of project or program management experience with focus on internal initiatives. 
• Minimum 3 years managing internal programs affecting multiple departments. 
• Expert knowledge of program management methodologies (Agile, Waterfall, Hybrid). 
• Exceptional organizational and time management skills. 
• Strong analytical and problem-solving capabilities. 
• Outstanding communication skills across all organizational levels. 
• Excellent stakeholder management and internal negotiation skills. 
• Risk management and mitigation skills. 
• Cultural sensitivity and ability to work across diverse internal teams.

Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us.