Software Engineer

2 days ago

Greater Kolkata Area, India Scrut Automation Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About The Job
About the Role :
The Software Development Engineer-I is the customer champion, providing expert technical guidance and resolution for intricate issues.

They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements.

This role thrives on both exceptional customer service and a passion for technical problem-solving, ultimately driving product improvement and a best-in-class customer experience.

Advanced Product knowledge and Good problem-solving skills are required for this position.

The support responsibilities described above will take up about 80% of the candidates time.

In Addition, The Software Development Engineer-II May Be Requested To Engage In Activities Such As Training Or On-site Support Or To Participate In Company Events Such As Product Launches, At The Request Of The Product Support Support

  • Diagnose and troubleshoot customer issues related to our application, leveraging your expertise in Express, , DynamoDB/MongoDB, and AWS SQS.
  • Effectively communicate technical solutions to customers in a clear and concise manner.
  • Document customer issues and resolutions for future reference and knowledge Expertise :
  • Analyse and debug complex technical problems within our application.
  • Identify and fix bugs in a timely and efficient manner, ensuring code quality and stability.
  • Collaborate with the development team to understand the codebase and implement Enhancements :
  • Work closely with customers to understand their needs and translate them into actionable enhancement requests.
  • Partner with the development team to prioritize, design, and implement customer-driven features.
  • Stay up to date on the latest technologies and trends in the ecosystem and AWS :
  • Bachelors degree in Computer Science or related field.
  • 1 to 2 years of experience as a Software Development Engineer or similar role
  • Server-side development using NodeJS, , DynamoDB
  • Familiarity with NoSQL databases like DynamoDB or MongoDB.
  • Experience with AWS services, CI/CD tools.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.

For candidates with a background in GRC, this role offers a unique opportunity to apply your knowledge in a fast-paced environment.

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