Lead Trainer- Soft Skills

6 days ago


Lucknow, Uttar Pradesh, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Role is positioned as a Subject matter expert for Soft Skills

Key responsibility includes providing training and upskilling of resources hired as fresh graduates for multiple clients

Content Development: Design and develop new training material and customize existing training material

Design and develop the regular assessments to understand the effectiveness of the training conducted

Track individual performance during and after the trainings and conduct refresher sessions basis training needs identified

Stakeholder Management: Work closely with operations to address the key concern areas in operations arising from knowledge gaps

You may also be required to contribute to core operations and participation in RFI/ RFP for potential customers on need basis

Responsible for conducting training need identification and conduct refresher training sessions, basis need

Must be able to create and publish training dashboards on a daily/ weekly/ monthly basis, as applicable

Preferred candidate profile

Experience in Soft Skills/ Behavioral training with expertise in voice and accent training

Good knowledge of MS Excel is mandatory

Excellent Communication & writing skills

Must be able to author well written email messages and contribute to updating any training material for team members.

Must be deadline oriented

Excellent Team Player and Good Decision Making Skills

Experience of working for and with International clients

Should be an excellent team player with great interpersonal skills


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