Manager - Revenue Assurance and Fraud management

3 days ago

Bengaluru, Karnataka, India Cynosure Corporate Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles & Responsibilities:

  • Perform the RA controls using the revenue assurance tool and identify leakages.
  • Analyze relevant data and produce meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommended solution for the same.
  • Regularly monitor the fraud alarms, identify frauds and execute appropriate action to arrest the fraud.
  • Create rules in the fraud management system to generate alarms for potential frauds.
  • Identify the potential fraud risks and suggest appropriate controls for the same.
  • This role will require interactions with most teams internal to Lebara at management and operational level.
  • Role holder will also need to coordinate technical support from the external suppliers of Fraud and RA tools.
  • The role holder will analyze and propose process improvements wherever necessary to the line manager for management buy in.
  • Validate new product implementations as part of the UAT.
  • Validate the invoices received from MNOs.
  • Perform dispute reconciliation arising from carrier billing settlement and provide appropriate recommendations.
  • Perform proactive payment analysis to identify payment frauds and avoid chargeback losses.
  • Work in both Revenue Assurance and Fraud Management activities.

Skills & Expertise:

  • Extremely strong professional background in Telecom Domain.
  • Good working knowledge of revenue assurance processes within a MVNO/MNO business covering Retail, Wholesale and Interconnect revenue and cost streams and functional areas including but not limited to Switch, IN, Mediation, Rating and Billing, Suspense, Top-up and Opt-in and distributor commissions.
  • Fraud Management working knowledge is an added advantage. Should be open to learn fraud scenarios/techniques and work in FM activities.
  • Excellent data analytics and data manipulation/visualization skills. Experience of using MS SQL desirable as this the primary analytical software used by the wider team.
  • Able to manipulate big data, interpret complex results and distil salient information to stakeholders of different levels.

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