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Customer Support Associate
2 weeks ago
Customer support
MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables us to deliver customized solutions that align with their objectives.
At MFS Solutions, we offer excellent growth opportunities and exposure for individuals embarking on their professional careers after completing their studies. Our employees gain valuable insights into the various functions of an organization and have the opportunity to interact with colleagues across different departments. This allows them to holistically understand an organisation's operations and nurtures their professional growth.
Day-to-day responsibilities include:
1. Work closely with our customers as well as other members of the customer support team
2. Communicate with the sales, technical, and product teams to ensure flawless execution of this support
3. Maintain superb verbal and written communication and handle a variety of tasks and projects at once
4. Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
5. Communicate with customers via call, real-time online chat, web tickets, and email
6. Replicate reported customer issues and provide details for the escalation
Note:
1. Weekends are working, you will be getting one week off (rotational) per week on the weekdays
2. Shifts are rotational and 8 PM to 3 AM is the last shift, shifts might change weekly (no excuses will be entertained between your allotted shifts) while work from home.
3. office timing will be 12pm to 9pm.
4. 9 hours working with a 1-hour break and sometimes stretching for some time
5. It's a combination of both calling and email support where you will have to call the customer and merchants for a better understanding
6. You will not be entitled to any leave for the first three months unless there is an extreme emergency
Who can apply
Only those candidates can apply who:
1. Can start immediately
2. Have relevant skills and interests
3. The one who has their own laptop, with a proper stable internet connection.
Job Type: Full-time
Pay: ₹16, ₹18,000.00 per month
Schedule:
- Evening shift
- Rotational shift
- Weekend availability
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
Work Location: Remote
