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Bank Follow Up Officer

2 weeks ago

Cochin, Kerala, India Loanitol Full time ₹ 1,80,000 per year
  1. Transaction Monitoring:

· Monitor retail transactions, including deposits, withdrawals, fund transfers, and other related activities.

· Identify discrepancies or potential issues in transactions and take proactive measures to address them promptly.

  1. Customer Communication:

· Communicate with customers to provide updates on their transactions and address any concerns or inquiries they may have.

· Ensure clear and effective communication to maintain a positive customer experience.

  1. Documentation and Record-Keeping:

· Maintain accurate records of retail transactions and customer interactions.

· Ensure that all documentation complies with regulatory requirements and internal policies.

  1. Cross-Functional Collaboration:

· Collaborate with various internal departments, including customer service, compliance, and branch operations, to resolve issues and streamline processes.

· Act as a liaison between retail operations and other departments to ensure a cohesive and efficient workflow.

  1. Follow-Up Procedures:

· Develop and implement follow-up procedures to track and resolve outstanding issues related to retail transactions.

· Regularly review and update follow-up protocols to enhance efficiency and effectiveness.

  1. Quality Assurance:

· Conduct regular audits and quality checks on retail transactions to ensure accuracy and compliance with established standards.

· Identify areas for improvement and work towards enhancing the overall quality of retail operations.

  1. Customer Relationship Management:

· Build and maintain positive relationships with customers by providing excellent follow-up services.

· Seek feedback from customers and use it to continuously improve the follow-up process.

Job Types: Full-time, Fresher

Pay: From ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Bank follow up officer: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person