Engineering Lead Analyst

The CTS Enterprise Analytics Services team is looking for a highly skilled and experienced Business Intelligence Tools Administrator Operations Lead to manage the daily operations, administration, and performance optimization of the enterprise Tableau, Cognos, and MicroStrategy environments. This role involves overseeing the infrastructure of these platforms, ensuring stability, managing user access, and supporting data visualization teams throughout the organization. The ideal candidate must be proficient with complex applications, architectures, and technologies integrated with complex data ecosystems. This individual will contribute to operations, architecture, engineering, and deliver best-in-class services within the Business Intelligence Services offerings for Citi.

Responsibilities:

•    Tableau, Cognos and MicroStrategy Administrator will be responsible for administering, supporting, governing and maintaining multiple Tableau, Cognos and MicroStrategy environments in Business Intelligence Tools team. 

•    Must have a thorough understanding of Tableau, Cognos and MicroStrategy architecture and the entire product suite, administration policies, techniques and methodologies. 

•    Lead installation, configuration, upgrades, and patching of Tableau Server/Tableau Cloud.

•    Manage site architecture, server processes, and service optimization.

•    Ensure high availability, disaster recovery, and failover readiness.

•    Monitor Tableau Server health, extract refreshes, background tasks, and server usage.

•    Use built-in admin views or custom scripts to proactively detect issues. 

•    Implement and maintain role-based access control (RBAC).

•    Manage user onboarding/offboarding, licenses, and group memberships.

•    Establish and enforce content lifecycle management (projects, workbooks, data sources).

•   Support business users and developers on Tableau best practices.

•    Conduct platform onboarding, training sessions, and documentation for users.

•    Ensure alignment with data governance and compliance standards.

•    Automate administrative tasks using Tableau Server Client (TSC) SDK or REST API.

•    Administer the BI platform used for pixel-perfect reporting

•    Integrate Tableau with DevOps tools or CI/CD pipelines if applicable.

•    Manage Tableau license allocation and utilization reporting.

•    Define Cognos systems architecture for a business and executing platform patching and upgrades to ensure compliance with security standards for each client.

•    Provide Cognos technical assistance to application and business teams to solve complex problems, maintain system infrastructure requirements, enhance and configure system integrations, and ensure on-time delivery of solutions.

•    Continuously improve the platform through tuning, optimization, governance, automation, and troubleshooting of MicroStrategy Environments. 

•    Provide MicroStrategy support for the platform, report execution and implementation, user community, and data investigations.

•    This is a multitasking role and the individual is expected to support multiple Application teams as well as a large and diverse Business user community. 

•    Collaborate with cross-functional engineering teams to build a portfolio of capabilities for recommendation and use in analytical product development across Citi lines of businesses.

•    As subject matter experts in Business Intelligence, provide L3 support and guidance to respective applications.

•    Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services in case of any disaster.

•    Drive Root Cause Analysis (RCA) post restoration of service and implement steps to avoid such situation.

•    Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.

•    Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 

Qualifications:

• years IT experience in the areas of Business Intelligence Tools (Tableau, Cognos and MicroStrategy) Development and Administration

•    5+ years of Linux, Shell scripting experience. 

•    Tableau Certified Associate or Server Certified Professional.

•    Experience with Tableau Cloud migration.

•    Strong communication and stakeholder management skills.

•    Analytical mindset with a proactive approach to platform reliability and performance.

•    Team player with a willingness to share knowledge, cross-train, and learn new technologies.

•    Flexible, hardworking, self-motivated, and positive outlook with the ability to handle challenging initiatives.

•    Ability to prioritize, organize, make decisions, and problem-solve under pressure.

•    Self-starter with minimal supervision needs and the ability to work in diverse teams across different locations.
 

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Systems & Engineering

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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