Front Office Executive – The Pratha Pre-school, Sector 31, Gurugram

2 weeks ago

Gurgaon, Haryana, India Shri Educare Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year


The Pratha Pre-school, Sector 31, Gurugram invites smart, energetic and creative professionals to be a part its family. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. The role primarily focuses on the following:

Role & Responsibilities:

  • To share the admission process with prospective parents. 
  • To address the queries of prospective and existing parents. 
  • To keep a track record of the appointments of prospective parents with the Principal. 
  • To facilitate the entire admission process. 
  • To arrange for parents' orientation with the concerned authorities. 
  • To maintain a record of students' data, registration, withdrawals and the reasons for the withdrawals. 
  • To collaborate with the program coordinators to organize presentations, information sessions etc. 
  • Maintain all school related required information to be shared with prospective parents as one point of contact. 
  • To maintain records / leads generated from advertisement responses. 
  • To mobilize the withdrawal of students. 
  • Responsible for handling incoming and outgoing calls and the respective documentation. 
  • Receive, inform & guide visitors & Officials. 
  • Responsible for maintaining calls register including call tracking. Preparation of database of Client contacts.
  • Ensure receipt of magazines and newspapers for the building and display latest copy in the reception as well as removal of the outdated magazines. 
  • Provide assistance in general administrative work. 
  • Contribute to the Monthly Management Report & all functions within the scope of the Reception/Front desk. 
  • Maintain the school bulletin board at the reception with events, activities, monthly calendar, student photographs on a weekly/fortnightly/monthly basis. 
  • To collect photographs of school council, academic and activity performers and display them on the board. 
  • Maintain feedback received from parents as regards to Areas for Improvement and reporting to Management on a Daily Basis.

Experience: 2 to 4 years. Preference to be given for the candidates who have earlier worked as an Front Office Executive/Admission Counsellor in a school of repute, preferably a pre-school.

Qualification: Graduate or Post Graduate

Key Skills:

  • Good Communication skills.
  • Basic knowledge of computer and internet.
  • Highly Motivated and goal oriented.
  • Candidate with good customer service skills would be preferred.
  • Prior experience in customer service industry will be an added advantage.
  • Understanding of marketing elements (including digital marketing) & market research methods will be an added advantage.
  • Readiness for work in a fast passed target-based role.

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