Success & Sales Associate (Remote)

We're a product-led company building a powerful, user-friendly eCommerce platform to help businesses launch and grow online with ease. Our team values initiative, ownership, and putting customers first. If you're great at client communication, problem-solving, and turning conversations into lasting relationships, we'd love to have you on board.

Role Overview

As a Success & Sales Associate, you'll be the first point of contact for prospective users exploring our platform. You will guide leads through our offerings, help onboard new customers, and play a key role in ensuring a smooth and value-driven customer journey from discovery to adoption.

This role blends consultative sales, customer onboarding, and relationship management. The ideal candidate is independent, proactive, and comfortable working in a fast-paced, remote-first environment with minimal supervision.

Key Responsibilities

- Manage inbound and outbound sales interactions across multiple communication channels

- Understand customer goals and provide tailored recommendations with clarity and empathy

- Execute timely and thoughtful follow-ups to convert leads into paying users

- Guide new users through the onboarding process, ensuring early value realization

- Maintain accurate records in the CRM, ensuring timely updates and clear documentation

- Relay customer feedback and insights to internal teams for product and process improvements

- Ensure every customer interaction is professional, human, and value-driven

What We're Looking For

- Minimum 2 years of experience in B2C sales, client onboarding, or customer-facing roles

- Excellent communication skills in Hindi and English, both verbal and written

- Strong interpersonal skills and the ability to build rapport quickly

- A customer-centric approach with a talent for simplifying complex information

- Proficiency with CRM platforms and remote collaboration tools

Ability to take ownership of tasks and work independently

We also welcome applications from freshers who are confident communicators, fast learners, and eager to collaborate with the team to deliver great customer experiences. If you're passionate about helping users and thrive in dynamic environments, we'd love to hear from you.

Preferred:

- Background in eCommerce or SaaS industries

- Prior experience at an early-stage startup

What We Offer

- Fixed compensation plus performance-based incentives

- High ownership, autonomy, and the opportunity to make a direct impact

- A collaborative team that values your voice and ideas

- Exposure to startup growth, with learning opportunities across multiple functions

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus

Language:

• English (Required)
• Hindi (Required)

Work Location: Remote