Customer Care Manager- Complaint Desk Management

9 hours ago

Bengaluru, Karnataka, India Titan Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Requirements

Job Title: Customer Care Manager- Complaint Desk Management

Company Name: Titan

Job Type: Regular/Permanent

Job Category: Jewellery-SMR

Department: Retailing-Tanishq

Location: Bengaluru, Karnataka, India

Job Summary:

Titan, a leading jewellery company, is seeking a highly skilled and experienced Customer Care Manager to oversee the Complaint Desk Management for our Tanishq retail stores in Bengaluru, Karnataka. The ideal candidate will have a strong background in customer service and complaint resolution, as well as experience in the jewellery industry.

Key Responsibilities:

- Manage and oversee the Complaint Desk Management for Tanishq retail stores in Bengaluru

- Handle and resolve customer complaints in a timely and effective manner

- Train and supervise a team of customer care representatives

- Develop and implement strategies to improve customer satisfaction and retention

- Monitor and analyze customer feedback to identify areas for improvement

- Collaborate with other departments to address and resolve customer issues

- Maintain accurate records of customer complaints and resolutions

- Stay updated on industry trends and best practices in customer service and complaint resolution

- Ensure compliance with company policies and procedures

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field

- Minimum of 5 years experience in customer service, complaint resolution, or a similar role

- Experience in the jewellery industry is preferred

- Excellent communication and interpersonal skills

- Strong leadership and team management abilities

- Ability to handle and resolve customer complaints in a professional and efficient manner

- Proficient in Microsoft Office and customer service software

- Knowledge of industry regulations and best practices

- Ability to work in a fast-paced and dynamic environment

- Strong problem-solving and decision-making skills

Additional Parameters:

- This is a full-time, regular/permanent position

- The role may require occasional travel to other Tanishq retail stores in Bengaluru

- Salary and benefits will be commensurate with experience and qualifications

If you are a customer-focused individual with a passion for the jewellery industry and a proven track record in complaint resolution, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our commitment to providing exceptional customer service.

Work Experience
  • Bachelor's degree in Business Administration, Customer Service, or a related field.
  • 5+ years of experience in customer care or complaint resolution, with at least 2 years in a leadership role.
  • Strong analytical skills and experience in data-driven decision-making.
  • Excellent communication and interpersonal skills.
  • Ability to manage and motivate a team to achieve performance goals.

Experience in process optimization and capacity planning is a plus.

  • Customer Care Manager

    3 hours ago

    Bengaluru, Karnataka, India Titan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Requirements Position Overview:We are seeking a highly skilled and motivated Customer Care Manager - Communication & Prevention to join our team at Tanshiq. As the Customer Care Manager, you will be responsible for developing and managing communication channels across all platforms and ensuring a seamless customer journey. Your primary focus will be on...

  • Hospital front Desk Manager

    1 week ago

    Bengaluru, Karnataka, India Spandana Hospital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company OverviewSpandana Hospital is a leading healthcare institution specializing in heart and superspeciality treatments. Based in Bangalore, we have dedicated ourselves to offering world-class healthcare services at an affordable cost. Our highly trained and qualified team of medical, administrative, and supportive staff ensures the delivery of the...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Sri Shankara Cancer Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesThe Customer Care Executive serves as the primary point of contact for patients andtheir families, ensuring a seamless, compassionate, and efficient experience throughouttheir hospital journey. The role involves handling inquiries, guiding patients throughregistration and billing processes, addressing grievances, and upholding the...

  • PMS Complaint Handling Manager

    4 days ago

    Bengaluru, Karnataka, India Philips Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job TitlePMS Complaint Handling ManagerJob DescriptionJob Title : PMS Complaint Handling ManagerThe PMS Complaint Handling Manager is responsible for managing teams of investigators and reviewers, overseeing complaint evaluation and resolution, optimizing resource allocation, ensuring adherence to company policies, facilitating interdepartmental...

  • PMS Complaint Handling Manager

    4 days ago

    Bengaluru, Karnataka, India Philips Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job TitlePMS Complaint Handling ManagerJob DescriptionJob Title : PMS Complaint Handling ManagerThe PMS Complaint Handling Manager is responsible for managing teams of investigators and reviewers, overseeing complaint evaluation and resolution, optimizing resource allocation, ensuring adherence to company policies, facilitating interdepartmental...

  • Customer Care- Pet Relationship Manager

    4 days ago

    Bengaluru, Karnataka, India HR Creations Full time ₹ 1,80,000 - ₹ 3,15,000 per year

    Pet Relationship Manager (Customer Experience)Department: Customer Experience TeamReports To: Team ManagerRole Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a...

  • Customer Care

    1 hour ago

    Bengaluru, Karnataka, India HR Creations Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Pet Relationship Manager (Customer Experience)Department: Customer Experience TeamLocation - Indira Nagar, BangaloreEligibility -Must be a Pet Parent.Fresher / Experience Graduates in Customer Service may applyRole Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound...

  • Customer care healthcare

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,60,000 per year

    Salary -35kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role for a Customer Care Healthcare professional located in Bengaluru. The Customer Care Healthcare professional will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and maintaining high-quality service standards. Day-to-day tasks...

  • Customer Care Executive

    2 days ago

    Bengaluru, Karnataka, India Nuetech Solar Systems Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer care Executive and CDMA minimum of 40 calls should be made daily to help generate revenue.When the Manager is on leave, collect the previous day's report from the technicians and record it in the log book (including tank number, model name, and service feedback).The data collected from technicians must be updated in the SAP software when the Manager...

  • Customer Care Representative

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionAl Fahad Enterprises is a diversified company engaged in various businesses including Tour & Travels, Organic Products, and many other services. The company is committed to providing high-quality products and customer-centric services. With a focus on innovation and excellence, Al Fahad Enterprises strives to exceed customer expectations...