Digital Product Management

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If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Product Management

In this role, you will

• Manage the entire product lifecycle to ensure customer needs and business outcomes are met and benefits are realized. Select and adapt suitable development approaches, whether predictive (plan-driven) or adaptive (iterative or agile).
• Collaborate closely with Technology & Transformation Leads to deliver the digital product change agenda on time and within budget. Take a hands-on role in removing obstacles by taking appropriate actions and escalating issues, when necessary, at both junior and senior levels.
• Conduct analysis of market and user research, feedback, expert insights, and usage data to understand needs and spot opportunities. Use this understanding to find ways to set products apart and enhance customer experience.
• Create product variations that support different propositions and determine the best positioning for various customer segments. Prioritize product requirements and oversee the product backlog. Coordinate pilots, launches, communication, and training efforts to support product rollouts. Establish clear requirement baselines, secure formal approval, and ensure traceability in line with change management policies.
• Take responsibility for setting and ensuring the team achieves objectives and key results (OKRs) across the digital product. Use data to guide prioritization and decision-making, always focusing on return on investment.
• Make sure priorities drive the most impact and identify new capabilities that could add value in markets, helping meet overall product goals. Apply systemic thinking and creativity to structure complex problems, making them easier to address. Consider costs, benefits, and potential obstacles as you develop solutions.
• Provide practical coaching and support to the wider Agile team, helping individuals and teams reach their full potential. Foster an environment where Teams perform at their best, aligning effort with strategic goals and results.

To be successful in this role you should meet the following requirements:

• We are looking for an experienced Product Manager to join the team with expertise in technical hosting and infrastructure within Retail banking.
• We are looking for an experienced Product Manager to join the team with expertise in product management, and ideally familiar with the technical elements of Adobe Experience Manager.
• The role holder is accountable for the overall outcome and is expected to lead the design, build and rollout of core Platform capabilities. This will involve leading cross functional teams (composed of analysts, designers and developers) across different locations operating in a lean agile product development environment.
• Significant experience in a global or regional product management role with strong technical experience as essential.
• Must have proven experience in working in a cross functional matrix environment with market and global teams
• Must have extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• Prior consumer financial services industry experience is highly desirable, especially regarding browser, customer journeys, and platform; however, applicants must have a strong understanding of technical hosting.
• Strong communication skills for navigating through business requirements, differences of opinion on approach. Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
• Excellent understanding of risk framework and experience of working with external departments: legal, compliance, financial crime & fraud, risk. A strong outward focus and grasp of the competitor environment – opportunities, threats & gaps is a requirement.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India