Associate
2 weeks ago
Roles and Responsibilities
- Handle client queries via phone calls, emails, and chats to resolve issues promptly.
- Provide excellent customer support by addressing concerns, answering questions, and offering solutions.
- Identify opportunities for upselling and cross-selling products or services based on customer needs.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer complaints.
Desired Candidate Profile
- 1-2 years of experience in Upselling and outbound sales, BPO/Call Centre environment handling international clients (US/UK).
- Excellent communication skills with convincing power over the phone.
- Strong client servicing skills with ability to handle multiple tasks simultaneously.
- Proficiency in outbound sales, upselling, cross selling, and convincing ability.
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