Associate

2 weeks ago


Pune, Maharashtra, India Wipro Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Roles and Responsibilities

  • Handle client queries via phone calls, emails, and chats to resolve issues promptly.
  • Provide excellent customer support by addressing concerns, answering questions, and offering solutions.
  • Identify opportunities for upselling and cross-selling products or services based on customer needs.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer complaints.

Desired Candidate Profile

  • 1-2 years of experience in Upselling and outbound sales, BPO/Call Centre environment handling international clients (US/UK).
  • Excellent communication skills with convincing power over the phone.
  • Strong client servicing skills with ability to handle multiple tasks simultaneously.
  • Proficiency in outbound sales, upselling, cross selling, and convincing ability.

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