Branch Manager

2 days ago

Palakkad, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Job Title:Branch Manager (NBFC)Department: Branch Operations / Sales / CollectionsReporting To: Area Manager

Job Purpose:

To assist the Branch Manager in overseeing the day-to-day operations of the branch, ensure smooth functioning across sales, collections, and customer service, and contribute to business growth and compliance within NBFC policies and guidelines.

Key Responsibilities:1. Branch Operations Management

  • Support the Branch Manager in supervising overall branch activities.
  • Ensure smooth functioning of loan disbursement, customer service, and collections.
  • Monitor and maintain operational discipline, cash handling, and documentation accuracy.
  • Ensure adherence to NBFC policies, audit, and compliance norms.

2. Business Development & Sales

  • Drive sales of loan products (e.g., gold loans, business loans, vehicle loans, personal loans).
  • Support in achieving monthly and quarterly branch targets.
  • Identify and develop new business opportunities through local marketing and customer engagement.
  • Guide and motivate the team to achieve sales and revenue goals.
  • Cross-sell insurance and other financial products.

3. Customer Relationship Management

  • Ensure high-quality customer service and satisfaction.
  • Handle escalated customer issues and resolve them promptly.
  • Build and maintain strong relationships with key customers and local partners.
  • Oversee verification and KYC processes to maintain data accuracy.

4. Collections & Recovery Support

  • Monitor daily collection performance and delinquency levels.
  • Support the collections team in following up on overdue accounts.
  • Ensure recovery efforts are carried out as per company policy.
  • Maintain MIS and collection reports for review.

5. Staff Supervision & Training

  • Supervise and guide executives, field officers, and support staff.
  • Plan work schedules and allocate responsibilities efficiently.
  • Train staff on sales techniques, customer service, and operational procedures.
  • Maintain team discipline, punctuality, and performance tracking.

6. Reporting & Compliance

  • Prepare and submit daily/weekly/monthly performance reports to the Branch Manager or Area Head.
  • Ensure all records, loan files, and registers are updated and maintained properly.
  • Support internal and external audits.
  • Ensure full compliance with company policies, RBI norms, and local laws.

Key Skills Required:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Good knowledge of NBFC operations, loan products, and collection processes.
  • Target-oriented, proactive, and customer-focused.
  • Proficient in MS Office and loan management software.

Educational Qualification:

  • Graduate (Commerce / Business / Finance preferred).
  • MBA or PG Diploma in Finance / Marketing is an added advantage.

Experience:

  • Minimum 3–6 years of experience in NBFC / Banking sector.
  • At least 1–2 years in a supervisory or team-lead role preferred.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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