Assistant Branch Manager
16 hours ago
Key Responsibilities:1. Business Development
- Support the Branch Manager in achieving branch sales and revenue targets.
- Generate new business leads for loan products such as gold loans, vehicle loans, personal loans, SME loans, etc.
- Build and maintain strong customer relationships to enhance branch performance.
- Assist in planning and executing local marketing and promotional activities.
2. Branch Operations
- Oversee daily branch operations to ensure efficiency and compliance.
- Handle customer inquiries, documentation, and loan processing activities.
- Ensure accurate KYC verification and maintain loan files as per company policy.
- Supervise cash transactions, disbursements, and collections.
3. Credit & Risk Assessment
- Assist in evaluating loan proposals and verifying borrower credentials.
- Ensure compliance with credit policies and risk management procedures.
- Monitor overdue accounts and follow up for timely repayments.
4. Staff Supervision & Support
- Guide and support branch staff in achieving individual performance targets.
- Conduct on-the-job training and help in staff skill development.
- Maintain teamwork, discipline, and motivation among the branch team.
5. Customer Service
- Ensure high-quality customer service and prompt resolution of customer issues.
- Assist in retaining existing customers and acquiring new ones through referrals.
6. Reporting & Compliance
- Prepare daily, weekly, and monthly reports on business, collections, and operations.
- Ensure adherence to RBI and company compliance standards.
- Support internal and external audits by maintaining accurate branch records.
7. Collection & Recovery
- Monitor overdue accounts and coordinate recovery actions.
- Assist in implementing strategies to reduce NPAs and improve collection efficiency.
Skills & Qualifications Required
- Bachelor's degree (MBA/Finance preferred).
- 2–5 years of experience in NBFC or banking operations.
- Good knowledge of financial products and credit processes.
- Strong leadership, communication, and customer service skills.
- Proficiency in MS Office and financial software systems.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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