Senior Customer Success Manager

The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

How would you like to help the world's largest companies transform the way they work via automation allowing their team members to achieve their full potential? Helping customers' team members achieve more than they ever have by automating the day-to-day and focusing on driving business to a higher level.

Our Customer Success Managers act as trusted advisors, guiding our customers on initial deployment, enablement, and designing and building long-term, enterprise level business automation programs. They ensure our customers achieve maximum business value and organizational impact leveraging the world's most innovative and proven business automation platform.

Our Customer Success team works with customer stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with a focus on achieving tangible business outcomes while enhancing the way their team members work. They also work closely with UiPath's Account Executives, Renewals Specialists, and other teams within UiPath as needed to manage a portfolio of our high priority strategic customers.

• Develop a comprehensive understanding of customer's business needs and strategies and ensure that UiPath's platform is helping them transform their business

• Post-Sales Strategy: Own the customer's overall adoption strategy, building & maintaining the customer's comprehensive value delivery plan to achieve the stated objectives

• Maintain high levels of customer engagement with our strategic customers with a focus on increasing customer satisfaction and loyalty

• Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives

• Identify complex automation processes that drive adoption and align to customers' business needs and strategic goals

• Conduct workshops, webinars and coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient.

• Build and present value scorecards during QBRs (quarterly business reviews) with Executive Sponsor/senior stakeholders

• Amplify the Voice of the Customer within UiPath representing the customers' interests and needs and help prioritize product improvements and improve customer experience.

• Mentor and provide guidance to newer Customer Success Managers and partner with UiPath's Account Executives to help them be more effective.

• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation

• 12 years of career experience with strong focus and exposure working with customers owning the responsibility for driving strategy and business outcomes

• 6 years direct work experience in a customer success, Technical Account Management (TAM), presales, or strategic consulting organization. Relevant experience managing a portfolio of customers and impacting churn/contraction is a plus.

• This is a strategic role where you will use your expertise and your existing relationships to make a huge impact on strategic as well as long tail customers

• SaaS experience a benefit.

• Experience in customer onboarding, delivery, consultative sales or management consulting.

• Strong analytical and problem-solving skills.

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.

• Diplomacy, tact, and poise under pressure when working through customer issues.

• Experience in working with GCC is a plus.

• Previous experience with working on an enterprise-wide intelligent automation platform is a plus though experience in SaaS, Cloud and ERP/CRM companies will be considered as well.

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Maybe you don't tick all the boxes above—but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can't be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.