Engagement Delivery Leader – Data Center and Cloud Operations

2 days ago

Bengaluru, Karnataka, India Cognizant Full time

Engagement Delivery Leader – Data Centre & Cloud Operations
Location:
Hyderabad

Experience:
15+ years

Employment Type:
Full-time

Role Overview
We are seeking a seasoned
Engagement Delivery Leader
to manage and govern end-to-end delivery across multiple technology towers within the
Cloud & Infrastructure Services Operating Model
, focusing on
Full Stack Operations
. This role ensures operational excellence, resource optimisation, and strategic alignment with enterprise IT objectives while leading global teams across diverse technology domains.

Key Responsibilities

  • Full Stack Ops Delivery: Oversee delivery for Windows, Linux, Unix, Oracle, MS SQL, Middleware, AES, HPC, SRE, and Security towers.
  • Cloud Operations: Manage end-to-end delivery for cloud platforms and services.
  • Governance & Compliance: Ensure SLA, KPI adherence and compliance with industry standards.
  • Operational Excellence: Drive automation, AIOps, observability, and orchestration strategies for efficiency.
  • Team Leadership: Manage Team Leads and SMEs across OS, DB, MW, HPC, and security domains; ensure 24x7 global operations.
  • Innovation: Promote adoption of GenAI and AIOps for predictive analytics and self-healing capabilities.
  • Escalation Management: Act as the primary escalation point for critical delivery issues.
  • Client Engagement: Conduct governance reviews (MBR/QBR), build strategic relationships, and serve as a trusted advisor.
  • Financial Management: Manage multimillion-dollar budgets and optimise cost of delivery through automation and right-shoring.

KPIs & Success Metrics

  • PCSAT score ≥ 9.0
  • SLA compliance ≥ 99%
  • Reduction in incident volume via automation and self-healing
  • Cost optimisation and achievement of financial targets
  • Successful execution of governance reviews with actionable outcomes

Required Skills & Experience

  • 15+ years in Data Centre and Cloud Operations with expertise in Full Stack Ops and Cloud delivery.
  • Strong knowledge of ITIL, DevOps, and SRE methodologies.
  • Proven experience in automation, AIOps, orchestration, and observability tools.
  • Leadership experience managing global teams and large-scale budgets.
  • Excellent stakeholder management and communication skills.

Preferred Qualifications

  • Bachelor's/Master's in Computer Science, IT, or related field.
  • Certifications: ITIL, PMP, Cloud certifications (AWS/Azure/GCP), SRE.
  • Experience in regulated environments and compliance-driven industries.

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