Associate Director – Cloud Operations

POSITION SUMMARY

The Associate Director – Cloud Operations will lead and oversee all cloud operations activities and deliverables executed by ZeOmega's offshore teams. This position plays a critical role in ensuring the availability, scalability, and performance of ZeOmega's cloud-hosted platforms that support U.S.-based clients.

Reporting to the Vice President, Cloud Infrastructure, this leader will manage a high-performing offshore operations organization responsible for infrastructure reliability, automation, performance monitoring, and process governance. The role requires a combination of strong technical expertise, operational excellence, and people leadership to maintain a stable, secure, and efficient cloud environment.

This position will work primarily on a second or late shift to support U.S. client operations and business hours.

PRINCIPLE JOB RESPONSIBILITIES:

• Lead and manage offshore Cloud Operations teams, ensuring the effective delivery of all operational functions including incident, problem, change, configuration, capacity, and performance management.
• Provide strategic oversight of ZeOmega's cloud and infrastructure environments (VMware, AWS, Azure, hybrid), ensuring high availability, reliability, and scalability.
• Serve as the offshore operations leader and escalation point for major incidents, outages, and performance issues, ensuring timely resolution and root cause analysis.
• Oversee and govern operational SLAs, KPIs, and continuous improvement initiatives across offshore delivery teams.
• Collaborate closely with the VP of Cloud Infrastructure, DevOps, Security, and Engineering teams to align infrastructure performance and availability with business goals.
• Drive infrastructure automation and standardization initiatives using Terraform, Ansible, PowerShell, and Python to improve operational efficiency.
• Ensure robust configuration management, change control, and compliance with security and regulatory standards (HITRUST, HIPAA, SOC2, etc.).
• Oversee capacity planning, monitoring, and performance optimization for all systems to prevent service degradation and ensure scalability.
• Maintain oversight of data center and cloud operations including compute, storage (EMC, Pure, Nimble), networking (Cisco, F5, Fortinet), and container platforms (Kubernetes, Docker, Rancher).
• Direct the creation and maintenance of architecture diagrams, documentation, and operational procedures for business continuity.
• Lead regular operational and performance reviews with senior leadership, providing visibility into system health, risks, and improvement plans.
• Mentor, coach, and develop team leads and engineers to enhance capability, ownership, and accountability within offshore operations.
• Research and evaluate emerging technologies, tools, and methodologies to enhance reliability, automation, and cost efficiency.
• Collaborate with cross-functional leaders to ensure seamless CI/CD pipeline operations and infrastructure integration for product deployments.
• Perform other related duties as assigned to support ZeOmega's operational excellence and strategic objectives.

SKILLS & ABILITIES

Education:
Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).

Experience:

• 12+ years of progressive experience in cloud or infrastructure operations, including at least 4–5 years in a leadership capacity managing distributed or offshore teams.
• Proven success managing large-scale enterprise 24/7 Production environments with VMware, AWS, or Azure.
• Demonstrated experience implementing ITIL-based operational processes and governance.
• Strong background in automation, orchestration, and container management (Kubernetes, Docker, Rancher).
• Exposure to enterprise storage and network technologies in data center and hybrid environments.

Technical Expertise:

• Deep understanding of virtualization, compute, storage, and networking infrastructure.
• Proficiency with infrastructure management and automation tools (Terraform, Ansible, PowerShell, Python).
• Experience with cloud performance monitoring, capacity planning, and disaster recovery frameworks.
• Knowledge of cloud security and compliance standards.

Soft Skills:

• Exceptional leadership and team management capabilities, particularly across offshore or distributed teams
• Strong communication and collaboration skills with global stakeholders.
• Analytical thinker with proven ability to drive operational excellence and innovation.
• Ability to make decisions under pressure and manage priorities in a fast-paced environment.

Preferred Certifications:

• VMware Certified Professional (VCP), AWS Certified Solutions Architect, Azure Administrator, or ITIL Foundation.

Additional Details

• Work Hours: Second or late shift to support U.S. client operations.
• Reports To: Vice President, Cloud Infrastructure (U.S.-based).
• Location: Offshore (India).
• Employment Type: Full-time, permanent.