Operations & Delivery Leader – F&A Domain

7 days ago

Bengaluru, Karnataka, India Vlaunchu Full time
Job Title: Operations & Delivery Leader – F&A Domain

Location: [
Department: Business Operations – F&A (RTR, AP, AR, FP&A)
Experience: 10+ Years in BPO/Shared Services F&A Operations

Role Overview

We are seeking a dynamic Operations & Delivery Leader with strong domain expertise in Finance & Accounting (F&A) to lead a multi-process engagement. The ideal candidate should have experience in transitions, operations governance, performance planning, stakeholder management, and financial control.

Key Responsibilities
1. Business Planning & Review

  • Partner with Account Managers to develop and align with account plans and identify new growth areas.

2. Transition Coordination

  • Plan and review infrastructure, technology, and people requirements with the transition team to finalize delivery model.

  • Review and sign-off SOWs and MSAs to complete contractual obligations.

  • Approve training and certification methodologies to ensure readiness and upskilling.

3. Operations Management

  • Coordinate resource deployment across processes ensuring compliance with span, shift, utilization, and skillset targets.

  • Identify training needs to improve operations, domain skills, and behavioral competencies.

4. Governance Planning

  • Create and implement internal and external governance frameworks to monitor contractual compliance, employee engagement, and performance.

5. Performance & Talent Planning

  • Create and cascade scorecards to align the team with engagement goals.

  • Develop career paths and succession plans for direct reportees to ensure retention and motivation.

6. Financial Management

  • Conduct monthly financial reviews with BU heads and take corrective actions.

  • Ensure profitability and budgetary alignment through proactive resource optimization.

7. Resource Optimization

  • Identify opportunities for work redesign, staff mix, and shift optimization to meet internal financial targets.

8. Revenue Enhancement

  • Validate and prepare business cases for expanding services within existing client accounts.

9. Client Engagement & CSAT

  • Engage with key client stakeholders to identify improvement areas and implement initiatives to enhance customer satisfaction.

Domain Expertise

  • Strong hands-on experience in the following F&A areas:

    • Record to Report (RTR)

    • Accounts Payable (AP)

    • Accounts Receivable (AR)

    • Financial Planning & Analysis (FP&A)

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