Desktop Support Engineer
2 weeks ago
Job description:
Job Responsibilities:
- Addressing user tickets for issues regarding hardware, software, and networking.
- Follow up with clients to ensure their systems are functional.
- Assisting customers through installing applications and computer peripherals.
- Conduct remote troubleshooting.
- Good knowledge about 365 office troubleshooting & inventory management.
- Maintaining a log of job tickets and maintenance tasks.
- Send the unresolved issues to the next level of the support team.
- Test alternative pathways until you resolve an issue.
- Help create technical documentation and manuals.
Other requirements:
- The candidate must be ready for day/night in a rotational shift.
- An immediate jointer will be more helpful.
- A local candidate would be preferred.
Job Type: Full-time
Benefits
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
Job Types: Full-time, Permanent, Fresher
Pay: ₹18, ₹25,000.00 per month
Work Location: In person
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