Customer Support Deputy Manager- Industrial Equipment

1 day ago


Pune, Maharashtra, India Genius Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Major responsibilities as under:

  • Manage customer support team and coordinate with (regional) service engineers
  • Pro-active preventive management of field compressors to avoid any breakdown
  • Ensure timely resolution of service requests, maintenance schedules, and customer complaints
  • Responsible for aftersales stock (orders based on needs prediction, on time delivery, on time supply)
  • Control of prices and discount as per management policy
  • Maintain maintenance database and follow up on renewals
  • Track service KPIs (response time, closure rate, customer satisfaction) and monthly report of after sales operations to management
  • Market Intelligence and analysis and responsible for Key account

Desired Candidate:

  • Bachelors degree in Business Administration, Operations, Engineering or related field
  • 8 – 10 years' experience in customer service or after-sales (preferably in industrial equipment)
  • Experience managing regional or field-based teams across India
  • Strong communication, coordination, and people management skills
  • Proficiency with CRM, service tools as well as Excel/ERP tools, (EPICOR knowledge is an asset)
  • Comfortable working with internal cross-functional teams (technical, logistics, finance)
  • Fluent in English and Hindi, and ready to travel PAN India

3 Must Points

Experience in team management

Experience in customer service (operational & financial)

Willingness to travel



  • Pune, Maharashtra, India PALMONAS Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Deputy Account ManagerLocation: PuneReports To:Senior Account ManagerCompany:PalmonasAbout Palmonas:Palmonas is a modern demi-fine jewelry brand dedicated to bringing timeless, trendy, and premium-quality jewelry to fashion-forward customers. We focus on combining elegance with everyday wearability, catering to the evolving tastes of the...

  • Deputy Manager

    7 days ago


    Pune, Maharashtra, India People Genix Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Title: Deputy Mgr / Mgr / Sr Mgr - Technology Transfer (Process Engg)Level : Deputy Manager / Manager / Sr ManagerQualification: BE / B.Tech in Chemical Engg (Mandatory)In Pharma / API Industry / Crop Sciences / Speciality ChemicalsThis opening is for those working presently at R&D Centres only.Those associated with Mfg Plants doing Technology Absorption are...

  • Deputy Manager

    2 weeks ago


    Pune, Maharashtra, India Mahindra And Mahindra Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Deputy Manager -CV CDMM - DAC Responsibilities & Key Deliverables 1.MIS Reporting 2.Vendor Development Knowledge on RFQ, Costing 3.Capacity assessment 4.Line Feeding. Experience 4-8 years Industry Preferred Automotive industry Qualifications B.tech General Requirements 1.Excellent Excel and Presentation Skills 2.Knowledge...


  • Pune, Maharashtra, India Shanghai BSF Human Resources Co. Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job briefOur client is a high-tech enterprise focused on the field of smart manufacturing. The company combines advanced automation technology with information technology, dedicated to providing intelligent production solutions and services to its customers. The products and services typically encompass smart equipment, industrial automation production line...


  • Pune, Maharashtra, India Mahindra And Mahindra Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Deputy Manager - Customer Care Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.Ensuring standardized Service...


  • Pune, Maharashtra, India Mahindra And Mahindra Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Deputy Manager-Program Management (CLPL)The Deputy Manager-Program Management will be responsible for overseeing and managing various programs within the organization. They will work closely with cross-functional teams to ensure successful program delivery and implementation. The role requires strong leadership, communication, and project management skills

  • Deputy Manager

    1 week ago


    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Deputy Manager - Operations - REF81558Q_ Financial Reporting Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We...


  • Pune, Maharashtra, India Prajakta Jobs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Job Location- Kuruli Khed Pune   JOB DESCRIPTIONJob Description :Internal Title : Service OperationsTeam Leader External Title : Deputy General Manager -Customer Services Position Summary: Managing theCustomer Service in parts of as an economic unit witha process oriented organization. Following local and HQdefined business objective for...


  • Pune, Maharashtra, India Asb Enterprises Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Urgent Required Deputy Manager- Process Design & Development in manufacturing Company- MNC located at Lonikand, Pune its near to Kharadi.Required Qualification: Any BE GraduateRequired Experience : 10 Yrs. to 17 Yrs.Role & responsibilitiesLead process design and development activities for wire harness products.Prepare development plans, monitor progress, and...

  • Deputy Manager

    2 weeks ago


    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    PUN - REF81310Y_ Accounts Receivable - Deputy Manager Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...