Customer Support Deputy Manager- Industrial Equipment

2 days ago


Pune, Maharashtra, India Genius Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Major responsibilities as under:

  • Manage customer support team and coordinate with (regional) service engineers
  • Pro-active preventive management of field compressors to avoid any breakdown
  • Ensure timely resolution of service requests, maintenance schedules, and customer complaints
  • Responsible for aftersales stock (orders based on needs prediction, on time delivery, on time supply)
  • Control of prices and discount as per management policy
  • Maintain maintenance database and follow up on renewals
  • Track service KPIs (response time, closure rate, customer satisfaction) and monthly report of after sales operations to management
  • Market Intelligence and analysis and responsible for Key account

Desired Candidate:

  • Bachelors degree in Business Administration, Operations, Engineering or related field
  • 8 – 10 years' experience in customer service or after-sales (preferably in industrial equipment)
  • Experience managing regional or field-based teams across India
  • Strong communication, coordination, and people management skills
  • Proficiency with CRM, service tools as well as Excel/ERP tools, (EPICOR knowledge is an asset)
  • Comfortable working with internal cross-functional teams (technical, logistics, finance)
  • Fluent in English and Hindi, and ready to travel PAN India

3 Must Points

Experience in team management

Experience in customer service (operational & financial)

Willingness to travel



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