
Customer Support Deputy Manager- Industrial Equipment
2 days ago
Major responsibilities as under:
- Manage customer support team and coordinate with (regional) service engineers
- Pro-active preventive management of field compressors to avoid any breakdown
- Ensure timely resolution of service requests, maintenance schedules, and customer complaints
- Responsible for aftersales stock (orders based on needs prediction, on time delivery, on time supply)
- Control of prices and discount as per management policy
- Maintain maintenance database and follow up on renewals
- Track service KPIs (response time, closure rate, customer satisfaction) and monthly report of after sales operations to management
- Market Intelligence and analysis and responsible for Key account
Desired Candidate:
- Bachelors degree in Business Administration, Operations, Engineering or related field
- 8 – 10 years' experience in customer service or after-sales (preferably in industrial equipment)
- Experience managing regional or field-based teams across India
- Strong communication, coordination, and people management skills
- Proficiency with CRM, service tools as well as Excel/ERP tools, (EPICOR knowledge is an asset)
- Comfortable working with internal cross-functional teams (technical, logistics, finance)
- Fluent in English and Hindi, and ready to travel PAN India
3 Must Points
Experience in team management
Experience in customer service (operational & financial)
Willingness to travel
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