Office Administrator

2 weeks ago


Mohali, Punjab, India vigour MOBILE pvt Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Key Responsibilities

  • Develop, implement, and monitor standard operating procedures (SOPs) for after-sales and service operations.
  • Conduct regular audits of service centers to ensure compliance with company standards, warranty policies, safety, and customer service protocols.
  • Identify process gaps, deviations, and risks, and recommend corrective and preventive actions.
  • Coordinate with service center staff, engineers, and managers to ensure uniform practices across regions.
  • Standardize documentation, reports, and formats for customer handling, repairs, spare parts, and escalations.
  • Provide training and guidance to service teams on updated policies, best practices, and process compliance.
  • Collaborate with cross-functional teams (Quality, Training, Operations, Customer Care) for alignment.
  • Monitor customer satisfaction levels and propose initiatives to improve service quality and consistency.
  • Stay updated with industry best practices and regulatory requirements related to after-sales services.

Requirements-:

Qualification-: Graduation Must

Experience Required -: 3-6 Years

Only Male Candidate and open to Travel in PAN Punjab

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person



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