Office Administrator
2 weeks ago
Key Responsibilities
- Develop, implement, and monitor standard operating procedures (SOPs) for after-sales and service operations.
- Conduct regular audits of service centers to ensure compliance with company standards, warranty policies, safety, and customer service protocols.
- Identify process gaps, deviations, and risks, and recommend corrective and preventive actions.
- Coordinate with service center staff, engineers, and managers to ensure uniform practices across regions.
- Standardize documentation, reports, and formats for customer handling, repairs, spare parts, and escalations.
- Provide training and guidance to service teams on updated policies, best practices, and process compliance.
- Collaborate with cross-functional teams (Quality, Training, Operations, Customer Care) for alignment.
- Monitor customer satisfaction levels and propose initiatives to improve service quality and consistency.
- Stay updated with industry best practices and regulatory requirements related to after-sales services.
Requirements-:
Qualification-: Graduation Must
Experience Required -: 3-6 Years
Only Male Candidate and open to Travel in PAN Punjab
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
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