Senior Customer relationship Manager

5 days ago

Egmore, Tamil Nadu, India Merloam - An elephantine group Full time ₹ 1,50,000 - ₹ 2,16,000 per year

Job Title: Senior CRM (Customer Relationship Manager)

Location: NEXGeN 360 Digital Marketing Agency

Salary: ₹15,000 – ₹18,000 per month

Job Summary:

We are seeking a dynamic and client-focused Senior CRM to manage customer relationships and ensure smooth coordination across our creative and technical teams. The ideal candidate will have excellent communication, planning, and organizational skills to handle multiple clients, plan shoots, follow up with internal teams, and generate reports for day-to-day operations.

Key Responsibilities:

  • Manage and maintain strong relationships with 15+ clients to ensure satisfaction and retention.
  • Plan and coordinate shoot schedules with videographers and ensure timely execution.
  • Follow up regularly with clients, editors, videographers, and the social media team to track deliverables and progress.
  • Prepare and maintain daily reports on client interactions, project status, and team follow-ups.
  • Act as the primary point of contact between clients and the agency.
  • Coordinate with the creative team to ensure all deliverables align with client expectations and deadlines.
  • Proactively resolve client concerns, providing excellent service and timely updates.
  • Support the management team in implementing strategies to enhance client engagement and project success.
  • Handling and updating payment status for the client.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, HR, or related field.
  • 3-8years of experience in customer relationship management, client servicing, or account management (preferably in a digital marketing/creative industry).
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple clients and projects simultaneously under tight deadlines.
  • Proficiency in MS Office / Google Workspace for reporting and coordination.

Perks & Benefits:

  • Competitive salary package (₹15,000 – ₹18,000).
  • Exposure to a wide range of clients and projects in digital marketing.
  • Opportunity to work closely with creative professionals (editors, videographers, content creators).
  • Career growth in a fast-paced and innovative agency environment.

Job Types: Full-time, Permanent

Pay: ₹180, ₹216,000.00 per year

Experience:

  • CRM: 1 year (Preferred)

Location:

  • Egmore, Chennai, Tamil Nadu (Preferred)

Work Location: In person

Speak with the employer

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