Customer Operations Specialist

7 days ago

Hyderabad, Telangana, India Capital Now Full time ₹ 30,00,000 - ₹ 45,00,000 per year

Role Overview:

We are looking for an
Customer Operations Executive (Email Support)
to join our team and help us maintain top-tier customer support. The primary responsibility will be to resolve customer inquiries, coordinate with internal teams, and ensure timely and accurate responses. As a key member of our support team, you will play an important role in enhancing customer satisfaction by providing excellent email-based support and solving their queries.

Experience: 1-3yrs

Max CTC upto 4.5Lpa

Immediate joiners are preferred.

Key Responsibilities:

● Customer Query Resolution: Respond to customer inquiries and issues via email in a professional and timely manner.

● Coordination with Internal Teams: Collaborate with relevant internal departments (technical, legal, product, etc.) to resolve customer queries and escalate issues when necessary.

● Drafting Responses: Write clear, concise, and accurate email responses tailored to the specific needs of the customer, ensuring all necessary information is provided and as per the company guidelines.

● Maintain Service Level Agreement (SLA): Ensure that all customer queries are addressed within the agreed-upon turnaround time (TAT) without compromising the quality of the response.

● Issue Tracking and Reporting: Track and document customer issues and resolutions to ensure follow-up, accountability, and continuous improvement.

● Feedback Loop: Share recurring issues or customer feedback with the relevant teams to improve the overall customer experience and product offerings.

Qualifications:

● Proven experience in a customer service or email support role (preferably in a FinTech or similar industry).

● Strong written communication skills with a focus on clarity and professionalism.

● Ability to effectively manage multiple queries and tasks simultaneously, ensuring deadlines are met.

● Strong problem-solving skills and the ability to coordinate effectively across different teams.

● Attention to detail and accuracy in drafting emails and resolving customer issues.

● Proficiency in email support tools and CRM systems.

● Basic understanding of FinTech products and services is desirable but not mandatory.

Why Join Us?

● Be a part of a fast-paced and innovative team.

● Opportunities for growth and skill development.

● A collaborative and supportive team environment.

● Competitive salary and benefits.

● Benefits and Rewards

  • Operational Specialist

    1 week ago

    Hyderabad, Telangana, India Astroping Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAstroping is a tech company that provides innovative solutions for global payroll, employee financial wellness, spend management, and cards. We are committed to enhancing the financial operations of businesses worldwide through our cutting-edge technology. Astroping is dedicated to delivering seamless and efficient financial services that...

  • Developer Specialist

    2 days ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Developer Specialist you will help build the next generation of internal tools for our team using...

  • Customer Operations Specialist

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Kovalty Technologies Full time

    Company DescriptionWe envision a world where technology empowers businesses to reach their full potential. By harnessing our expertise and innovative mindset, we strive to become a trusted partner for organizations navigating the complexities of the digital age.At Kovalty Technologies, we transform ideas into market-ready solutions through our comprehensive...

  • Developer Specialist

    7 days ago

    Hyderabad, Telangana, India Google Operations Center Full time

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Developer Specialist you will help build the next generation of internal tools for our team using...

  • Process Excellence Specialist

    2 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Process Excellence Specialist will be responsible to lead an improvement agenda for the vertical and...

  • Cloud Support Engineer Specialist

    2 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usRole OverviewAs the Google Cloud Support Specialist - Platform, you will provide outstanding technical...

  • Operational Specialist

    7 days ago

    Hyderabad, Telangana, India Ophyrelix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Hyderabad for an Operational Specialist. The Operational Specialist will be responsible for managing and optimizing daily operations, overseeing project management activities, enhancing sales processes, and ensuring effective communication within the team. The role involves tracking and analyzing...

  • Compliance Senior Specialist

    3 days ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usRole OverviewThe Ethics & Compliance Senior Specialist will be part of the Global Ethics and Compliance...

  • Cloud Support Engineer Specialist

    7 days ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usRole OverviewAs the Google Cloud Support Specialist - Platform, you will provide outstanding technical...

  • Process Specialist – Non-IT Operations

    7 days ago

    Hyderabad, Telangana, India GrowInSync Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAt GrowInSync, we help businesses evolve by aligning cutting-edge technology with strategic vision. We specialize in IT services, digital transformation, and consulting solutions designed to scale seamlessly with your goals. Our mission is to empower growth—smartly, securely, and in sync with your future. Join us and grow together, in...