Customer Operations Specialist

3 days ago

Hyderabad Telangana India, Telangana Kovalty Technologies Full time

Company Description

We envision a world where technology empowers businesses to reach their full potential. By harnessing our expertise and innovative mindset, we strive to become a trusted partner for organizations navigating the complexities of the digital age.

At Kovalty Technologies, we transform ideas into market-ready solutions through our comprehensive technology expertise, end-to-end product management, and dedicated customer success services.


Role Description

The Customer Operations Specialist will be responsible for ensuring smooth day-to-day operations by addressing client and customer requests, managing documentation, and coordinating across teams to resolve issues effectively. This role requires strong communication, organizational skills, and a customer-focused approach to deliver high-quality support and operational efficiency.


Location: Visakhapatnam

Experience Range: 1-4 Years

Work Timings: Rotating Shifts

Job Type: Work from Office


Key Responsibilities

  • Respond to client and customer inquiries through phone, email, and internal systems.
  • Coordinate with internal teams and external stakeholders to resolve operational or service-related issues.
  • Manage and maintain accurate operational and client documentation.
  • Update account information, prepare reports, and ensure timely communication of status updates.
  • Process incoming and outgoing communications, including mail and email correspondence.
  • Handle client escalations, high-priority requests, and vendor-related issues within defined SLAs.
  • Support cross-functional teams to streamline processes and improve service delivery.


Required Skills & Competencies

  • Strong verbal and written communication skills with a customer-first mindset.
  • Proficiency in MS Office Suite (Outlook, Excel, Word) and familiarity with CRM or support systems.
  • Excellent organizational skills and keen attention to detail.
  • Strong time management skills with the ability to prioritize and multitask effectively.
  • Analytical and problem-solving abilities.
  • Ability to work independently as well as collaboratively in a team environment.
  • Flexibility to perform in a fast-paced and dynamic setting.
  • Ethical conduct and professional integrity.


Qualifications

  • 1–4 years of experience in operations support, client support, or administrative functions.
  • Experience working with US based clients is a plus.

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