Operations Executive

Job Title: Operations Executive

Department: Operations

Reports to: Operations Manager

Experience: 0 to 1 year (Freshers can also apply)

Salary Range: 2 to 4 LPA (based on interview)

Location: Sector 57, Gurugram

Job Summary:

We are looking for a detail-oriented Operations Executive to support our sales and operations team. The successful candidate will be responsible for handling the backend operations related to the creation, management, and processing of quotations. This role will ensure that quotations are accurate, timely, and aligned with business needs, while also collaborating with various teams to streamline processes.

Key Responsibilities:

Quotation Preparation:

o Assist in creating, drafting, and finalizing quotations for clients based on sales proposals and customer requirements.

o Ensure accuracy in pricing, product/service specifications, and terms in all quotations.

o Update and maintain quotation templates and documentation to ensure consistency and efficiency.

Customer and Sales Team Support:

o Collaborate with the sales team to understand client needs and requirements, ensuring the correct products/services are quoted.

o Communicate directly with customers (internal or external) for clarification and to address any queries regarding quotations.

System Management:

o Maintain and update a central database of quotations, ensuring all records are accurate and easily accessible.

o Ensure seamless integration of the quotation process with the overall order processing and CRM system.

Tracking & Reporting:

o Monitor the status of issued quotations and follow up as needed to ensure timely responses and conversion into sales.

o Provide regular reports on the status of quotations, including conversion rates, pending quotations, and any issues impacting the process.

Process Improvement:

o Identify inefficiencies or bottlenecks in the quotation process and suggest improvements.

o Implement best practices and maintain high standards for backend operations to improve overall productivity and customer satisfaction.

Collaboration & Communication:

o Work closely with the operations, logistics, and finance teams to ensure that the terms and conditions in quotations are feasible and align with company policies.

o Assist in gathering and verifying the necessary internal approvals for quotes.

Documentation & Compliance:

o Maintain a thorough and organized system of quotations, contracts, and related documents.

o Ensure that all quotations comply with internal and external policies, including legal and regulatory requirements.

Required Qualifications:

• Bachelor's degree in Business Administration, Operations, or a related field (or equivalent experience).

• Proven experience in a backend operations or quotation role, ideally within sales or operations support.

• Strong knowledge of pricing structures, sales cycles, and business terms.

• Familiarity with CRM systems, ERP software, and office productivity tools (Excel, Word, etc.).

• Detail-oriented with a high degree of accuracy in work.

• Strong communication skills, both verbal and written, with the ability to interact with various internal teams and external customers.

• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Preferred Qualifications:

• Experience with quotation software or specialized tools for pricing and quote management.

• Basic understanding of finance and budgeting principles, especially as they relate to pricing.

• Familiarity with industry-specific standards and regulations related to quotations and contracts.

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