
E Commerce Associate
13 hours ago
Job Description:
We are looking for a dynamic and detail-oriented E-Commerce Operations Associate to manage backend operations across leading E-commerce and Quick Commerce platforms such as Amazon, Flipkart, JioMart, Blinkit, Zepto, Instamart, and our company website.
Employment Type:
Full-Time | Work from Office
Working Days: Monday to Saturday
Timings: 9:30 AM to 6:30 PM
Experience: 1 to 3 yrs(Preferably Female Candidate)
Address:
3rd Floor, Manandi Plaza, St Mark's Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001
Roles & Responsibilities:
E-Commerce Operations (Amazon, Flipkart, Blinkit, Zepto, Company Website etc..)
- Manage post-sales dispatch and order processing on e-commerce platforms.
- Coordinate order fulfillment, inventory updates, and shipment tracking.
- Handle invoicing, purchase order processing, and returns.
- Monitor SLA compliance, delayed dispatches, and customer ratings.
- Work with platform account managers for timely issue resolution.
Quick Commerce Operations (Blinkit, Zepto, Instamart):
- Ensure timely order fulfillment and stock replenishment on Q-commerce platforms.
- Track live orders, restocking needs, and compliance with platform norms.
- Maintain high accuracy in fast-paced delivery environments.
Logistics & Coordination:
- Coordinate with courier partners and third-party logistics (3PL) for smooth pick-up and delivery.
- Maintain healthy relationships with logistics vendors for optimal service levels.
Reporting & Documentation:
- Prepare and maintain records of dispatches, returns, and stock movements.
- Generate daily/weekly reports on dispatch status, returns, escalations, and platform performance.
Escalation & Stakeholder Management:
- Handle internal and external customer escalations from marketplaces and resolve within defined timelines.
- Communicate effectively with internal departments, warehouse teams, and external stakeholders.
Candidate Profile:
- Minimum 1 year of experience in operations, preferably in e-commerce.
- Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, or Quick Commerce portals
- Strong command of MS Excel (Advanced formulas, VLOOKUP, HLOOKUP, Pivot Tables, Reports)
- Excellent communication, coordination, and time management skills
- Proven problem-solving and analytical skills
- Detail-oriented with the ability to manage multiple tasks simultaneously
Preferred Candidate:
- Female candidates preferred
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