ServiceNow ITOM Expert

7 hours ago


Remote, India Decillion Digital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Experience - 5+ Years

Job Description:

seeking a highly skilled ServiceNow ITOM Expert to design, implement, and optimize IT Operations Management solutions. The ideal candidate will have hands-on experience across CMDB, Discovery, Service Mapping, Asset Management, and SAM, combined with strong scripting and integration capabilities on the ServiceNow platform.

Key Responsibilities:

  • Design and configure ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management.
  • Develop and maintain CMDB architecture and ensure accurate CI relationships.
  • Integrate external systems with ServiceNow using APIs, MID Servers, and data integrations.
  • Implement Asset Management and Software Asset Management (SAM) processes aligned with ITIL standards.
  • Utilize scripting (JavaScript, Glide, etc.) for custom workflows, automation, and optimization.
  • Collaborate with cross-functional teams to deliver scalable, reliable, and high-performing ITOM solutions.
  • Troubleshoot technical issues and ensure system health and performance.

Required Skills and Qualifications:

  • Strong ServiceNow Platform knowledge with solid scripting (JavaScript/Glide) experience.
  • Proven expertise in:

  • CMDB and Integrations

  • Discovery and Service Mapping

  • Asset Management (Hardware & Software)

  • Software Asset Management (SAM)

  • Experience implementing ITOM best practices and automations.

  • Excellent problem-solving and communication skills.
  • Relevant ServiceNow certifications (ITOM, Discovery, or CMDB) preferred

Job Type: Contract

Work Location: Remote



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