Customer Relationship Management Specialist

1 week ago

Ahmedabad, Gujarat, India Sodexo Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Company Description

Sodexo, founded in 1966, is a global leader in food and facilities management services, dedicated to enhancing quality of life and fostering sustainable communities. With a presence in 43 countries and over 426,000 employees, Sodexo delivers daily services to 80 million consumers worldwide. The company is driven by a commitment to social responsibility and economic progress, integrating growth with contributions to local communities. As a recognized leader, Sodexo is included in prominent indices such as CAC Next 20 and FTSE 4 Good, highlighting its strong values and performance.

Role Description

This is a full-time, on-site role based in Ahmedabad for a Customer Relationship Management Specialist. The specialist will be responsible for managing and nurturing relationships with clients, ensuring their satisfaction, and addressing their needs. Daily responsibilities include utilizing customer relationship management systems, participating in sales strategy development, and implementing effective customer solutions. The role also involves analyzing customer data, communicating with internal teams, and supporting project execution to achieve business objectives.

Qualifications

  • Proficiency in Customer Relationship Management (CRM) platforms and experience in maintaining strong client relationships.
  • Strong Analytical Skills with the ability to interpret data and make data-driven decisions.
  • Excellent Communication skills, both written and verbal, to effectively interact with clients and internal teams.
  • Experience in Sales and a solid understanding of sales techniques and client retention strategies.
  • Ability to manage and execute projects efficiently with strong Project Management expertise.
  • Proactive problem-solving skills and attention to detail.
  • Educational background in business administration, marketing, or a related field is preferred.
  • Previous experience in a customer-facing role is highly desirable.

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