Customer Relationship Management Executive
2 weeks ago
Job Title: CRM Executive - Sustenance, Documentation & Handover (Real Estate)
Industry: Real Estate
Location: Godrej Garden City, Ahmedabad
Experience: 2+ Years Real Estate CRM Only
Key Responsibilities:
- Handle customer relationships post-booking till handover stage.
- Coordinate all documentation processes including agreement drafting, registration, and deed preparation.
- Manage possession / handover formalities, ensure snag list closure and smooth client experience.
- Prepare and maintain customer MIS, handover trackers, and documentation records.
- Liaise with banks and legal teams for disbursements, NOCs, and loan documentation.
- Send demand letters, reminders, and communication mails to customers in a timely manner.
- Address customer queries related to payments, registration, deed transfer, parking allocation, or other post-sales activities.
- Work closely with site, finance, and projects teams to ensure timely possession.
- Conduct handover audits, generate possession kits, and ensure all documentation compliance.
Required Skills:
- Must have experience only in Real Estate CRM (Sustenance / Handover / Documentation).
- Strong communication and coordination skills.
- Proficiency in ERP / CRM systems and MS Office.
- Attention to detail and a customer-centric approach.
- Knowledge of RERA and real estate documentation process preferred.
Qualification:
- Graduate or Postgraduate (Any stream).
- Minimum 2 years of relevant real estate experience is mandatory.
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