Founder's Office Executive

2 days ago

Bengaluru, Karnataka, India Fabric Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Founders' Office (Product × Customers)

Location: Bengaluru (hybrid)

Experience: 1–3 years | Function: Founder's Office / Product–Customer Interface

Type: Full-time

Why this role

Fabric builds an AI recruiter that screens resumes, runs one round of interviews, and flags AI-assisted cheating—so hiring teams move faster with better signal. This role sits at the intersection of customers, product, and revenue, turning real-world usage into product improvements and closed deals.

What you'll do

  • Own pilots end-to-end: Scope goals with customers, set success criteria, orchestrate onboarding, track usage, and convert pilots to paid.
  • Close deals with the founders: Run discovery, demos, pricing conversations, proposals, and legal/admin follow-through.
  • Be the voice of the customer for the whole org: Synthesize feedback from calls, support threads, and product analytics; maintain a living view of jobs-to-be-done and pain points.
  • Translate feedback into product changes: Write crisp problem statements, reproduce issues, create minimal specs/tickets, and partner with Product/Engineering on trade-offs and timelines.
  • Drive adoption and outcomes: Create enablement (playbooks, checklists, short Looms), measure activation/time-to-value, and unblock users quickly.
  • Keep the pipe clean: Capture notes in CRM/Notion, maintain forecast hygiene, and report on pilot health, win/loss, and expansion opportunities.
  • Navigate multiple customers simultaneously: Prioritize, communicate status clearly, and escalate risks early.

What success looks like (first 90 days)

  • 4–6 pilots run with clear success metrics; ≥50% converted or extended.
  • Win/loss insights distilled into a simple playbook the whole team uses.
  • 3–5 high-confidence product improvements shipped based on your inputs.
  • Reliable weekly dashboard for pilot health, adoption, and deal status.

You'll thrive if you have

  • 1–3 years in a fast-paced startup (Founders' Office, Product Ops, Customer Success, Presales/AE, or BizOps).
  • Strong customer communication (discovery, objection handling, concise note-taking).
  • Clear product sense with the ability to turn messy feedback into crisp, actionable tickets.
  • Operational rigor: follow-ups, documentation, and on-time updates without hand-holding.
  • Comfort with tools like Notion, Google Sheets (basic formulas/analysis), a CRM (HubSpot/Salesforce), and ticketing (Jira/Linear).
  • Degree from a Tier-1/Tier-2 college (any discipline) with evidence of hands-on, outcome-driven work.

Nice to have

  • Experience running B2B pilots or closing SMB/mid-market SaaS deals.
  • Light data chops (cohorting in Sheets, funnel views, basic SQL is a plus).
  • Prior exposure to HRTech / AI products.

What we offer

  • High ownership, direct access to founders, and work that ships weekly.
  • A front-row seat to product decisions and GTM strategy.
  • Competitive salary + upside; modern tools and a team that moves fast.

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