Customer Coordination Executive

4 days ago

Noida, Uttar Pradesh, India Magneum Technology Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About the Role

We are looking for a proactive and customer-focused professional to manage the handover process for our projects. The role requires strong coordination with buyers, facility teams, and vendors to ensure a seamless and memorable possession experience. The ideal candidate should have excellent interpersonal skills, attention to detail, and the ability to manage multiple stakeholders.

Key Responsibilities

  • Manage the end-to-end handover process of projects to buyers, ensuring timely and smooth execution.
  • Conduct and oversee handover ceremonies, ensuring high-quality customer experience.
  • Act as the primary point of contact for buyers during the possession stage, addressing queries and providing necessary support.
  • Coordinate with the facility management team to ensure readiness of units before handover.
  • Align with vendors and contractors to complete finishing work within defined timelines.
  • Maintain and update handover checklists, reports, and documentation for management review.
  • Ensure all legal, operational, and quality compliance requirements are met during the handover.
  • Collaborate with cross-functional teams to continuously improve handover processes and enhance customer satisfaction.

Desired Skills & Competencies

  • Strong communication, presentation, and interpersonal skills
  • Customer service mindset with ability to resolve concerns effectively
  • Must have own vehicle.
  • Comfortable with Travelling.
  • Excellent stakeholder management and coordination abilities
  • Attention to detail and strong organizational skills
  • Ability to manage multiple handovers and ceremonies simultaneously
  • Proficiency in MS Office (Word, Excel, PowerPoint)

Qualifications

  • Graduate in any discipline (Hospitality / Real Estate / Business Management preferred)
  • 37 years of experience in real estate handovers, customer relations, facility management, or event coordination

What We Offer

  • A dynamic and collaborative work environment
  • Opportunity to work closely with customers and senior stakeholders
  • Career growth in customer relations and real estate operations

Interested candidates can share resume at or whatsapp

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