E-Commerce Executive

3 days ago

Gurgaon, Haryana, India Nano Tech Chemical brothers Pvt. Ltd. Full time ₹ 3,00,000 per year

Job Overview

We are looking for a responsible and detail-oriented E-Commerce Order Processing & Dispatch Executive to manage customer orders received through our e-commerce website and marketplace platforms. The candidate will be responsible for smooth order processing, arranging daily dispatches, coordinating with couriers, and tracking shipments until delivery.

Key Responsibilities

1. Order Management

  • Process and confirm orders received on the company's website and other e-commerce platforms.
  • Check stock availability and coordinate with the warehouse team.
  • Update order status on the system regularly.

2. Dispatch Coordination

  • Prepare and print invoices, labels, and packing slips.
  • Coordinate daily dispatches with the warehouse/packing team.
  • Ensure timely pickup with courier partners (Delhivery, Blue Dart, DTDC, etc.)

3. Shipment Tracking

  • Track all shipments until they are successfully delivered.
  • Follow up on pending, delayed, or returned orders.
  • Handle NDR (Non-Delivery Reports) by coordinating with courier partners and customers.

4. Customer Communication

  • Inform customers about dispatch status, tracking details, or any delays.
  • Resolve basic customer queries related to orders and delivery.

5. Record Keeping & Reporting

  • Maintain daily order, dispatch, and delivery records in Google Sheets.
  • Report delivery status, RTOs, and pending shipments to the supervisor.

Required Skills & Qualifications

  • Basic understanding of e-commerce operations.
  • Good communication skills (English & Hindi).
  • Proficiency in Excel/Google Sheets.
  • Ability to multitask and handle day-to-day operations independently.
  • Attention to detail and a proactive work approach.

Preferred Qualifications (Good to Have)

  • Experience with courier portals like Delhivery, Shiprocket, Pickrr, etc.
  • Experience in handling online orders or warehouse activities.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

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