Senior Associate

2 days ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Key responsibilities:

Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms.

The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to:

  • Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner.
  • Further, investigate and identify the underlying root cause where appropriate.
  • In addition, he/she may be required to perform additional tasks to support the business, such as:
  • Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature.
  • Provide support and undertake ad hoc projects as assigned.
  • Contribute to business growth by cross selling bank products and services.

Technical & Behavioral Competencies

Technical:

  • Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels)
  • Experience in a client facing role
  • Comfortable with technology and MS office tools
  • Project and problem management
  • Proficient in written and spoken English

Behavioral:

  • Good aptitude to learn
  • Enjoys the client interaction with excellent interpersonal skills
  • Resourceful and able to resolve problems
  • Meticulous and responsible
  • Client-focused

Education Level: Bachelor Degree or equivalent

Experience Level: At least 3 years

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