Sr Customer Service Executive

4 days ago

Chennai, Tamil Nadu, India Tata Communication Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Broad outline of the Role

  • Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Maintain the Design Rules and Architecture of Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience

  • Technical/ Engineering degree with 6-11 years of experience

Key Responsibilities

  • Support Fiber Planning and Design
  • To update GIS systems with the As-built documents received
  • Maintain Good Quality Score on the fibre architecture standards
  • To co-ordinate with On-shore Field engineers and Suppliers to complete the Assigned works on time.
  • To maintain SLA and FTR 100%
  • To maintain Self data and customer data secured and without error.
  • To be active in Customer and internal meetings.
  • Need to prepare a quality performance dashboard to the team and Lesson Log session to be cascaded to the team on regular basis.

Technical Competencies

· Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber Network and Geographical information system and its tools such as Auto CAD, Small world etc.

· Should have detailed knowledge about Fiber planning, Designing and As-builts, Quantity Surveying and Supplier management.

· Candidate should have knowledge to validate the High-Level design document like Scope of work, Splicing schematic, civil and cable plan etc.,

· Candidate should have a clear vision in escalation management and Quality management areas.

· Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.

· Responsible for new build, customer connections, network upgrades, diversionary works, and customized solutions

· Continued driving of improvement in costs, timescales, and quality

· To produce detailed industry-standard documentation of the design (HLD, LLD, and As-built) and update on Inventory Management Systems

· Design of the telecommunications industry and its practices/standards regarding the fibre construction costs to build an optical network

· Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design

Tools and Application

· Smallworld – PNI & NIG

· GSA Standard

· COPS/Mori/Cramer

· SOM/CPS

· MapAll

· BTOR Portal

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