Huge Openings For HR Operations

7 days ago

Bengaluru, Karnataka, India Societe Generale Global Solution Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Onboarding
  • Background verification
  • Payroll
  • Offboarding
  • Exit Formalities
  • An advisor on HR Policies and HR systems. Assist SG staff by answering first level queries on emails and phone with excellent communication and interpersonal skills.
  • Maintain and update staff inputs in HR database with accuracy.
  • Ability to deliver under challenging and dynamic environment.
  • Coordinate and follow-up with Level 2, Level 3 and Onsite HR SPOCS for resolution.
  • Update knowledge Bank / FAQs constantly with new / updated information.
  • Sensitive handling of SG employee data.
  • Have a customer centric approach and provide excellent customer satisfaction
  • Conduct the day-to-day operations in a professional manner
  • Improve overall satisfaction and delight of the customer in order to improve their confidence in My HR services.  This is measured through the customer satisfaction survey scores.
  • Track / Report daily deliverables. Able to produce reports and dashboards.
  • Meet / Exceed defined SLAs, Accuracy, and other KPI metrics as agreed
  • Alert and flag issues on any suspicious queries or inquires to the onsite HR (Level 3) / relevant HRs in shortest possible timeframe
  • Seek feedback from employees to improve service delivery
  • Act as back-up for other support locations in My HR

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