
Huge Openings For HR Operations
6 days ago
Role & responsibilities
- Onboarding
- Background verification
- Payroll
- Offboarding
- Exit Formalities
- An advisor on HR Policies and HR systems. Assist SG staff by answering first level queries on emails and phone with excellent communication and interpersonal skills.
- Maintain and update staff inputs in HR database with accuracy.
- Ability to deliver under challenging and dynamic environment.
- Coordinate and follow-up with Level 2, Level 3 and Onsite HR SPOCS for resolution.
- Update knowledge Bank / FAQs constantly with new / updated information.
- Sensitive handling of SG employee data.
- Have a customer centric approach and provide excellent customer satisfaction
- Conduct the day-to-day operations in a professional manner
- Improve overall satisfaction and delight of the customer in order to improve their confidence in My HR services. This is measured through the customer satisfaction survey scores.
- Track / Report daily deliverables. Able to produce reports and dashboards.
- Meet / Exceed defined SLAs, Accuracy, and other KPI metrics as agreed
- Alert and flag issues on any suspicious queries or inquires to the onsite HR (Level 3) / relevant HRs in shortest possible timeframe
- Seek feedback from employees to improve service delivery
- Act as back-up for other support locations in My HR
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