Call Centre Manager

6 days ago


Mumbai Mumbai Suburban Navi Mumbai, India Zee Learn Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Oversee the daily operations of the call centre
  • Monitor, manage, and qualify inbound digital lead flows through the call centre
  • Oversee lead nurturing processes to ensure consistent engagement and qualification
  • Conduct daily audits of call quality, CRM hygiene, and agent performance
  • Identify gaps in performance, communication, or process and drive improvements
  • Manage performance reviews and training of call centre executives
  • Develop and maintain call quality checklists, SOPs, and escalation matrices
  • Co-create SOPs and FAQs for new campaigns, geographies, or business verticals
  • Identify knowledge or skill gaps using call audits and recommend targeted interventions
  • Contribute significantly to business goals by improving lead-to-qualified conversion rates

Must-Have Skills

  • Proven experience in call centre leadership and/or quality control
  • Strong command of communication audits and sales/counselling script design
  • Proficiency in CRM and dialer tools (preferably Zoho CRM & Zoho PhoneBridge/Ameyo/Exotel)
  • Fluent in English and Hindi (additional regional languages are a plus)
  • Data-driven mindset: ability to build performance dashboards and extract actionable insights
  • Familiarity with CSAT/NPS processes, feedback analysis, and service excellence standards


  • Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 481-16 - Job Title: **Call Centre Supervisor - Housing Finance - Mumbai** - Category: - Housing Finance - Job Description: - Our client is a non-banking finance company "NBFC" registered with the Reserve Bank of India as a systemically important non-deposit taking company. They provide structured term financing solutions to corporates,...

  • Call Centre Executive

    2 weeks ago


    Navi Mumbai, India Genius Enterprises Full time

    Urgent requirement for Calling Executives for Domestic and International call centre. Minimum Qualification HSC. Good English and Regional language communication skill. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental...

  • Call Centre Agent

    2 weeks ago


    Mumbai, India GymX Full time

    Call centre executive needed for an ecommerce company. Your role: i) Must live near andheri ii) Must have good speaking skills. Youll get calls from customers iii)Packaging iv) Fast Typing **Salary**: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Morning shift Supplemental Pay: - Commission pay **Speak...


  • Mumbai, India Talent Corner Full time

    **Call centre executive required.** Location: Nariman Point Good Communication skills Fluent in English Soft spoken Excellent negotiation skills Immediate joiners preferred. Females preferred. **Salary**: ₹98,562.35 - ₹332,164.59 per year Schedule: - Day shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to...

  • Call Centre Executive

    2 weeks ago


    Mumbai, India Vibrantzz management services Full time

    Give your Career a Kick-Start, Opportunities with Multi National Companies in Mumbai. We at Vibrantzz are currently hiring for Call Centre Executives International Process - USA, UK and Australian Regions Pure Voice process - Handling calls of the Customers and Resolving their queries Requirement apply. Salary - Range from 14k to 48k. (Incentives and...

  • Call Centre Executive

    2 weeks ago


    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 481-15 - Job Title: **Call Centre Executive - Housing Finance - Mumbai** - Category: - Housing Finance - Job Description: - Our client is a non-banking finance company "NBFC" registered with the Reserve Bank of India as a systemically important non-deposit taking company. They provide structured term financing solutions to corporates,...


  • Mumbai, Maharashtra, India Cygnus Ad Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Contact Centre Manager to lead outsourced partner ops across call centre & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile8–12 yrs exp in contact centre/customer service ops with proven expertise in...

  • Call Centre

    3 hours ago


    Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...


  • Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...


  • Navi Mumbai, Maharashtra, India BHANWAR RATHORE DESIGN STUDIO (BRDS) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Centre Manager ProfileCounselling of new studentsLead the sales process, establish contact, call and meet prospective studentsBe the first point of contact for all sales-related queries/communicationExplain course details to students/parents Required Candidate profileLocations: Multiple – Charni Road, Bandra, Vasai, Powai, Goregaon, Vashi,...