Associate Systems Analyst-Learning

4 days ago

Hyderabad, Telangana, India Amgen Inc Full time ₹ 2,50,000 - ₹ 7,50,000 per year

*What you will do*

In this vital role you will be a part of Amgens Learning & Development Product Team, working closely with business collaborators, product owners, business analysts, developers, and testers to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the vendor, software development and configuration teams. This position is ideal for individuals looking for a career in systems analysis and software solutions, providing opportunities for professional growth and development in a dynamic, collaborative environment.

*Roles & Responsibilities:*

  • Collaborate with partners and product team to elicit, document, and prioritize business requirements and turn them into user stories.
  • Develop and update technical documentation, including standard operating procedures (SOPs), design documents, operational diagrams, manuals, and more.
  • Develop process maps and flowcharts to visualize current processes and identify inefficiencies.
  • Assist in the creation of test cases and test plans to ensure solutions meet business and regulatory GxP requirements.
  • Collaborate with IT, HR, and other groups to ensure smooth operation of learning systems and integrated applications.
  • Fix and resolve learning management system defects, integration errors, and reporting issues.

*What we expect of you*

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

  • Bachelors degree and 0 to 3 years of Computer Science, IT or related field experience OR
  • Diploma and 4 to 7 years of Computer Science, IT or related field experience.

*Functional Skills:*

Must-Have Skills:

  • Strong knowledge of information systems and network technologies in the Human Resources Learning & Development area.
  • Strong problem-solving skills and the ability to analyze and fix complex system and data issues.
  • Ability to produce clear and detailed documentation, including specifications, protocols, and process maps.

*Good-to-Have Skills:*

  • Experience with SumTotal, Workday, Cornerstone or other HR Learning platforms.
  • Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry.
  • Familiarity with GxP validation management tools such as ALM, Veeva Vault Controlled Documents, etc.
  • Experience with DevOps, software quality management and change management processes.

*Professional Certifications:*

  • SAFe DevOps Practitioner (preferred).
  • SAFe for teams (preferred).

*Soft Skills:*

  • Excellent analytical and troubleshooting skills.
  • Strong verbal and written communication skills.
  • Ability to work effectively with global, virtual teams.
  • High degree of initiative and self-motivation.
  • Ability to manage multiple priorities successfully.
  • Team oriented, with a focus on achieving team goals.

*Shift Information:*

This position requires you to work a later shift and may be assigned a second or third shift rotation schedule. Candidates must be willing and able to work during evening or night shifts, as required based on product team structure and working hours.

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