Tally Support Executive

2 days ago

Vasai Maharashtra India KV Placement Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Tally Support (Tally Software) Job Purpose: Build strong relationships with existing customers by understanding their goals and helping them achieve those goals through proactive engagement. Lead the support team to ensure excellent customer service, promote long -term relationships, and foster customer loyalty. Key Skills Required: - Strong communication and interpersonal skills - Proficiency in computer applications (PowerPoint, Excel, Word, Browsing, Research & Development) - In -depth knowledge of Accounting, GST, TCS, TDS, E -invoice, E -way Bill, and Inventory Management - Expertise in Tally Prime software and Excel - Clear understanding of Accounting concepts and Taxation concepts - Strong Teamwork and leadership skills Job Responsibilities: 1. Monitor and oversee the support team's performance in resolving critical Tally issues. 2. Train and mentor support executives to enhance their skills and efficiency. 3. Motivate the team to achieve their goals and maintain high morale. 4. Plan and set goals for the support team to address client queries effectively. 5. Conduct regular meetings with subordinates to review progress and address challenges. 6. Provide regular updates on the team's status and performance to the reporting manager. 7. Handle training sessions for clients and address major client issues personally. 8. Conduct webinars for clients to educate and engage them. 9. Convert unhappy customers into satisfied ones by addressing their concerns and coordinating with the Assure Care team. 10. Analyze the root cause of customer dissatisfaction and collaborate with stakeholders to prevent recurrence. 11. Audit resolved escalations to ensure customer satisfaction and happiness. 12. Identify opportunities to offer additional services or add -on products by understanding customer needs. 13. Make a minimum of 5 feedback calls daily to corporate accounts to ensure strong account management. 14. Keep customers informed about product updates, changes, and enhancements. 15. Reach out to lost customers to understand their reasons for leaving and attempt to win them back. 16. Collaborate with Customer Success Officers (CSOs) to coach them in handling escalations and ensure timely renewals, maintaining control over churn rates. 17. Take responsibility for account retention and ensure the churn rate remains below 10% at the end of each month.Requirements - Strong communication and interpersonal skills - Proficiency in computer applications (PowerPoint, Excel, Word, Browsing, Research & Development) - In -depth knowledge of Accounting, GST, TCS, TDS, E -invoice, E -way Bill, and Inventory

  • Tally Support Executive

    1 week ago

    Goregaon, Mumbai, Maharashtra, India VicTree Solutions Full time

    **Role Title**: Tally Support Executive / Tally Functional Consultant **Open Positions**: 2 **Status**: Open **Role Description** As a Tally Support Executive, you will be responsible for delivering functional and technical support for Tally and allied products to Soft-Tech’s clients. The role requires understanding client queries, troubleshooting Tally...

  • Tally Support Executive

    3 days ago

    Andheri, Mumbai, Maharashtra, India Antraweb Technologies PVT. LTD Full time

    **Location - Andheri E** **Exp - Freshers are welcome** **Work Training will be provided** **Must complete Tally an Have knowledge** We are looking for enthusiastic freshers who are eager to start their career in accounts and software support. As a **Tally Support Executive**, you will assist clients in resolving Tally-related queries and gain strong...

  • Tally Support Executive

    14 hours ago

    Goregaon, Mumbai, Maharashtra, India Soft-Tech Computers Private Limited Full time ₹ 1,92,000 - ₹ 3,00,000 per year

    About the RoleAt Soft-Tech Computers Pvt Ltd, a certified Tally Partner and IT solutions provider, we're looking for a Tally Support Executive who loves solving problems, enjoys client interaction, and can make accounting software feel effortless for our customers.In this role, you'll be the go-to person for our clients when it comes to Tally Prime and...

  • Tally Support Executive

    5 days ago

    Mumbai, Maharashtra, India VicTree Solutions Full time

    Role Title: Tally Support ExecutiveRole QualificationsMust Have: Bachelor’s degree (any field). Good to Have: Bachelor’s in Commerce, Accounting, or similar field. Professional Tally Certification.ExperienceMust Have: 1-3 years of experience in customer support or software support, ideally related to Tally or accounting software. Good to...

  • Support Executive

    6 days ago

    Andheri, Mumbai, Maharashtra, India AntraWeb Technology Full time

    _**Only Male **_ - **Graduation Completed & Tally Knowledge **_ **Application Must be from Mumbai only** **Age 20-26 Exp - 0-2yr** Troubleshoot Tally Issues: Resolve problems or issues that users encounter with Tally software. Provide Tally Training: Offer training sessions on how to use and implement Tally software effectively. Remote Support: Assist...

  • Tally Sales and Support Executive

    5 days ago

    Wagle Estate, Thane, Maharashtra, India Rajlaxmi Solutions Pvt. Ltd Full time

    **Job Summary** We are looking for a dynamic **Tally Sales & Support Executive** to handle sales, implementation, and support for Tally ERP software. The role involves understanding client requirements, demonstrating Tally solutions, closing sales, and providing post-sales support, including troubleshooting and training. **Key Responsibilities** **Sales &...

  • Tally Support

    3 days ago

    All India Bhargava HR solution Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    In this role, you will be responsible for deploying and managing Tally ERP (TallyPrime) on cloud platforms, setting up and maintaining Remote Desktop Services (RDS), ensuring data security, access control, and backup protocols, troubleshooting Tally-related issues with the IT and Accounts team, automating backups, ensuring disaster recovery, monitoring...

  • Tally Software Support Executive

    6 days ago

    Mira Road, Thane, Maharashtra, India ATHARV IT SOLUTIONS Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Candidate should have working knowledge of Tally.ERP9 or TallyPrime SoftwareProviding demo of Tally add-ons to the customers online via anydeskProviding pre and post sales support on the Tally add-onsMaking followup calls to customersMust be a graduateJob Type: Full-timePay: ₹12, ₹18,000.00 per monthApplication Question(s):Do you have working knowledge...

  • Tally Support Engineer

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Vedant Soft Solutions Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Key ResponsibilitiesTechnical & Functional Support: Provide support for Tally ERP/Prime software, including troubleshooting and resolving customer issues.Installation & Configuration: Assist with the installation, setup, and configuration of Tally software for new and existing clients.Training & Onboarding: Conduct training sessions for new users to help...

  • Tally Support Executive/ Tally Trainer

    1 week ago

    Wagle Estate, Thane, Maharashtra, India Rajlaxmi Solution Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Responsibilities:Technical Support:Provide technical assistance to customers onsite and remotely.Interpret and troubleshoot customer queries effectively.Maintain thorough documentation of interactions and solutions.Documentation and Reporting:Ensure all documentation meets company standards.Generate reports according to prescribed formats and...