Tally Support Executive

4 days ago

Vasai Maharashtra India KV Placement Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Tally Support (Tally Software) Job Purpose: Build strong relationships with existing customers by understanding their goals and helping them achieve those goals through proactive engagement. Lead the support team to ensure excellent customer service, promote long -term relationships, and foster customer loyalty. Key Skills Required: - Strong communication and interpersonal skills - Proficiency in computer applications (PowerPoint, Excel, Word, Browsing, Research & Development) - In -depth knowledge of Accounting, GST, TCS, TDS, E -invoice, E -way Bill, and Inventory Management - Expertise in Tally Prime software and Excel - Clear understanding of Accounting concepts and Taxation concepts - Strong Teamwork and leadership skills Job Responsibilities: 1. Monitor and oversee the support team's performance in resolving critical Tally issues. 2. Train and mentor support executives to enhance their skills and efficiency. 3. Motivate the team to achieve their goals and maintain high morale. 4. Plan and set goals for the support team to address client queries effectively. 5. Conduct regular meetings with subordinates to review progress and address challenges. 6. Provide regular updates on the team's status and performance to the reporting manager. 7. Handle training sessions for clients and address major client issues personally. 8. Conduct webinars for clients to educate and engage them. 9. Convert unhappy customers into satisfied ones by addressing their concerns and coordinating with the Assure Care team. 10. Analyze the root cause of customer dissatisfaction and collaborate with stakeholders to prevent recurrence. 11. Audit resolved escalations to ensure customer satisfaction and happiness. 12. Identify opportunities to offer additional services or add -on products by understanding customer needs. 13. Make a minimum of 5 feedback calls daily to corporate accounts to ensure strong account management. 14. Keep customers informed about product updates, changes, and enhancements. 15. Reach out to lost customers to understand their reasons for leaving and attempt to win them back. 16. Collaborate with Customer Success Officers (CSOs) to coach them in handling escalations and ensure timely renewals, maintaining control over churn rates. 17. Take responsibility for account retention and ensure the churn rate remains below 10% at the end of each month.Requirements - Strong communication and interpersonal skills - Proficiency in computer applications (PowerPoint, Excel, Word, Browsing, Research & Development) - In -depth knowledge of Accounting, GST, TCS, TDS, E -invoice, E -way Bill, and Inventory

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