Client Service Executive

2 weeks ago

Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities:

  • Answer patient calls promptly, provide service information, resolve queries, and make outbound calls for appointment confirmations, recalls, rescheduling, and follow-ups.
  • Monitor and fill cancellations or gaps, liaise with clinical teams for efficient diary utilization, and stay updated on schedule or template changes.

  • Send SMS/phone reminders for upcoming appointments, log cancellations/no-shows, and reschedule to maintain patient flow.

  • Support reporting on call volumes, booking conversions, cancellations, and share patient feedback or recurring issues for service improvement.

  • Accurately book NHS and private appointments using practice systems, allocate time slots based on treatment needs, and ensure correct diary optimization.

Preferred candidate profile

  • Excellent English Communication Skills Strong verbal and written communication with a professional and polite tone.
  • Confident and Customer-Focused – Ability to handle patient queries with clarity, empathy, and assurance.
  • Flexible with Work Schedule – Must be available to work Monday to Saturday, 12 PM to 9 PM without exceptions.
  • Proactive and Detail-Oriented – Capable of managing multiple tasks, ensuring accuracy in bookings, and maintaining high service standards

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