Front Office Executive

2 days ago


Delhi, Delhi, India BLK MAX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • To lead by example in exhibiting high levels of service orientation and proactive customer handling.
  • To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
  • To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
  • To supervise daily scrolls of all Patient Care Coordinators on shift.
  • To ensure accurate and timely registrations & report movement.
  • To ensure timely action on - Total Customer Experience Questionnaire - feedback received.
  • To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
  • To handle inter and intra departmental coordination.
  • To effectively utilize Hospital Information System, EPABX system and other software provided.
  • To be well groomed, punctual & adhere to company policies and practices.
  • To have complete orientation of QMS and EMS system of Hospital.
  • To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
  • To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
  • To comply with patient safety policy
  • To ensure safe utilization of equipment and proper waste disposal system.

Preferred candidate profile

  • Excellent Communication & Interpersonal skills
  • Pro-activeness
  • Self-motivated
  • Keen listener
  • Team Player
  • Comfortable with Rotational Shifts
  • Flexible and adaptive to challenges and situations

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