Operations Manager
22 hours ago
Operations Manager (US Inbound Call Centre / Travel Process)
Location: Vijayawada
Experience: 6-12 years
Shift: Rotational US Shifts
Compensation: As per industry standards
Perks: Free Accommodation, Company-Provided Dinner during shift
About the Role
Were setting up a US Travel Call Centre and are looking for an experienced Operations Manager to lead inbound operations for flight booking and travel processes. Youll manage overall performance, ensure process excellence, and drive results across multiple teams.
What Youll Do
- Manage end-to-end operations for the US inbound travel call centre
- Lead Team Leaders and agents to achieve service levels and quality targets
- Collaborate with Training, Quality, and HR to meet manpower and performance goals
- Drive process improvements and ensure SLA compliance
- Be travel-ready to support operations, recruitment, or training drives
You Bring
- 6–12 years of BPO / Call Centre experience (minimum 4 years in Operations Management)
- Proven experience in the Airline Ticketing / Travel Process domain
- Strong leadership, communication, and analytical skills
- Proficiency in MIS, reporting, and performance tracking
Why Join Us
- Build and scale operations for a global travel process
- Fast-growth, performance-driven culture
- Competitive pay with performance-based incentives
Interested?
Send your CV to
Subject line: Operations Manager – Travel Process
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