Operations Manager

11 hours ago


Vijayawada, Andhra Pradesh, India Orbitmark Agency Full time

Operations Manager (US Inbound Call Centre / Travel Process)

Location: Vijayawada

Experience: 6-12 years

Shift: Rotational US Shifts

Compensation: As per industry standards

Perks: Free Accommodation, Company-Provided Dinner during shift

About the Role

Were setting up a US Travel Call Centre and are looking for an experienced Operations Manager to lead inbound operations for flight booking and travel processes. Youll manage overall performance, ensure process excellence, and drive results across multiple teams.

What Youll Do

  • Manage end-to-end operations for the US inbound travel call centre
  • Lead Team Leaders and agents to achieve service levels and quality targets
  • Collaborate with Training, Quality, and HR to meet manpower and performance goals
  • Drive process improvements and ensure SLA compliance
  • Be travel-ready to support operations, recruitment, or training drives

You Bring

  • 6–12 years of BPO / Call Centre experience (minimum 4 years in Operations Management)
  • Proven experience in the Airline Ticketing / Travel Process domain
  • Strong leadership, communication, and analytical skills
  • Proficiency in MIS, reporting, and performance tracking

Why Join Us

  • Build and scale operations for a global travel process
  • Fast-growth, performance-driven culture
  • Competitive pay with performance-based incentives

Interested?

Send your CV to

Subject line: Operations Manager – Travel Process

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