Technical Support Manager

1 week ago

Gurgaon, Haryana, India Johnson Controls Full time ₹ 20,00,000 - ₹ 25,00,000 per year
The Service Delivery Manager for service organization is responsible for overseeing the delivery of service to customer accounts, including maintaining customer satisfaction and driving profitability through effective management of service teams. This role requires strong leadership, financial knowledge in service business operations, and the ability to manage multiple projects simultaneously while ensuring compliance with company policies and order management.

Key Responsibilities:

  • Manage and lead the service delivery team, ensuring all service operations meet customer expectations for quality and efficiency.
  • Develop and implement strategies to improve service delivery and increase customer satisfaction.
  • Monitor and analyze service delivery metrics and adjust operations as necessary to improve performance.
  • Coordinate training and development initiatives for service personnel to enhance their technical skills and customer service capabilities.
  • Oversee budgeting and financial performance for the service area, including forecasting and managing expenses effectively.
  • Ensure compliance with local regulations and safety standards across all service operations.
  • Foster strong relationships with customers, understanding their needs and ensuring they receive high-quality service.

Qualifications:

  • Technical degree or equivalent experience in HVAC systems or related fields.
  • Minimum of 8 years of management experience in HVAC service delivery or related fields.
  • Proven ability to lead and develop teams effectively.
  • Strong analytical and problem-solving skills, with a focus on detail and quality.
  • Excellent communication and interpersonal skills to liaise with clients and team members.
  • Experience in financial management and budget oversight.
  • Proficient in Microsoft Office Suite.

  • Technical Support

    4 days ago

    Gurgaon, Haryana, India Outpace Consulting Services Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    HiWe are looking forward to hire Customer/Technical Support Associates for Teleperformance Gurgaon.Key Highlights : Freshers/Exp Both Can ApplySalary Range (CTC) : 3-4.5 LPAExcellent Communication Skills RequiredWhatsapp CV @ Mention Teleperformance)Responsibilities:Customer Support: Answering customer inquiries and providing technical assistance via various...

  • Technical Support

    1 week ago

    Gurgaon, Haryana, India CG-VAK Software & Exports Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & ResponsibilitiesAs the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the Ginesys One suite. You'll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous...

  • Technical Support

    1 week ago

    Gurgaon, Haryana, India CGvak Software Exports Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & ResponsibilitiesAs the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the Ginesys One suite. You'll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and...

  • Manager, Global Technical Support

    2 weeks ago

    Gurgaon, Haryana, India Ciena Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Technical Support Engineer

    3 hours ago

    Gurgaon, Haryana, India Ahead WebSoft Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Description:Ahead WebSoft Pvt. Ltd. is a software development company based in Gurugram, India, dedicated to creating outstanding software products. Our customer-centric approach allows us to work with clients across various domains and project sizes. We deliver cost-effective solutions tailored to meet customer expectations through our hardworking...

  • Technical Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Thotnr Consulting Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About The RoleWe are seeking a proactive and customer-focused Technical Support Executive with a minimum of 2 years of hands-on experience in software technical support. The ideal candidate will play a key role in ensuring customer satisfaction by resolving product issues efficiently, maintaining smooth software operations, and serving as the first line of...

  • Head of Technical Support

    4 days ago

    Gurgaon, Haryana, India 100fd8ce-a176-45ae-9844-cd42b1f18342 Full time ₹ 23,00,000 - ₹ 30,00,000 per year

    Office Location:Haryana, GurugramExperience Required; 11-16 YearsOutstation Candidates AllowedMax Notice Period: 60 DaysRole & Responsibilities:As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the Ginesys One suite. You'll oversee L3 support operations across all products,...

  • Technical Support Executive

    4 days ago

    Gurgaon, Haryana, India Outpace Consulting Services Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    HiWe are looking forward to hire Customer/Technical Support Associates for Teleperformance Gurgao.Please go through the JD and Apply. We shall call back the relevant profiles.Key Highlights : Any Freshers Can ApplySalary Range (CTC) : 3 - 4LPAExcellent Communication Skills RequiredWhatsapp Your CV @ Mention Teleperformance)Responsibilities:Customer Support:...

  • Technical Desktop Support

    1 week ago

    Gurgaon, Haryana, India Wilyer Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWilyer specializes in digital signage technology solutions and digital out-of-home advertising, offering innovative services to meet diverse business needs. The company provides cloud-based digital signage systems for advertising and screen management, along with plug-and-play media player software for digital screens. Wilyer also offers...

  • Technical Support Specialist

    1 week ago

    Gurgaon, Haryana, India Amtex Systems Inc Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About Company :Amtex Systems, a global technology innovator with 25+ years of expertise. Specializing in Software Development, IT Consulting, Digital Media, Business Intelligence, Mobile Applications, and Content Management, we're at the forefront of industry evolution caters to diverse sectors, including Technology, Finance, Media, Fashion, Retail, and the...