Strategy Support

2 days ago

Mumbai, Maharashtra, India Tata Capital Full time ₹ 8,00,000 - ₹ 12,00,000 per year
Description

Key Responsibilities:
1. Collection Strategy & Execution

•    Develop and implement bucket-wise collection strategies for Bucket 1 and above to minimize slippages.

•    Monitor and analyze delinquency trends, identifying customer segment, high-risk accounts for proactive follow-up and early resolution.

•    Implement targeted collection actions based on risk segmentation, using behavioral and payment history analytics.

•    Work closely with the collections team, field agents, and legal teams to improve recovery rates and ensure timely resolution.

•    Leverage digital and automated collection strategies, including AI-based reminders, IVR calls, and self-service payment portals to improve repayment efficiency.
2. Performance Monitoring & Reporting

•    Track collection efficiency metrics (CE, Roll Back, Flow Rate, and Recovery Rate) for different buckets to measure effectiveness.

•    Conduct portfolio segmentation to identify risk patterns and suggest corrective actions for post PDM delinquencies.

•    Provide regular MIS reports and insights to senior management on collections performance, highlighting areas for improvement.
3. Technology & Process Optimization

•   Leverage analytics and automation tools to streamline collection processes and improve efficiency.

•    Work on predictive modeling to identify potential defaulters and prioritize follow-ups for high-risk accounts.

•    Collaborate with IT and Fintech partners to enhance digital repayment options, payment gateways, and chatbot-based collections.
4. Compliance & Risk Management

•    Ensure adherence to RBI and NBFC regulations in collections and recovery practices.

•    Implement customer-centric collection approaches to maintain brand reputation and minimize legal risks.

•    Work with legal and compliance teams to manage escalated recovery cases, settlements, and dispute resolution.
5. Stakeholder & Team Coordination

•    Work closely with the collections, risk, finance, and customer service teams to align recovery strategies.

•    Assist in training and upskilling collection officers on best practices, customer interaction techniques, and regulatory compliance.
Key Skills & Competencies:
Expertise in bucket-wise collections strategy for post PDM delinquencies (Bucket 1 & above)
Strong analytical skills for portfolio segmentation & risk assessment
Hands-on experience with digital collection tools (auto-dialers, AI chatbots, fintech integrations)
Proficiency in Excel, SQL, and BI tools for MIS reporting & performance tracking
Knowledge of RBI guidelines & legal recovery processes
Excellent stakeholder management & communication skills

Qualification : MBA/PGDM in Finance, Business, or a related field

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